What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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Unwrapping 12 Days Of Content: Unifii’s 2023 ServiceNow Journey

Updated: 29th Nov, 2023
Unwrapping 12 Days Of Content: Unifii’s 2023 ServiceNow Journey.

As the holiday spirit starts twinkling in the air, we're excited to treat you to twelve insightful pieces of the Unifii magic! From diving into our role as an Elite partner of ServiceNow to exploring how the platform is shaking up the tech universe, each day holds a gem that’s bound to dazzle you.

Insights, Stories, and Transformative Solutions

Day 1: Unifii’s Guide to ServiceNow Vancouver: Flow Designer Automation Engine and more!

Discover the treasure trove of ServiceNow's latest wonders in Unifii’s guide to the Vancouver release, with introductions to the tool’s innovations such as Flow Designer, and Automation Engine. Join us as we explore these exciting tools, sharing insider tips and expert advice to make the most of ServiceNow's new features. Learn more about the Vancouver release with Unifii's guide, your essential companion to unlocking the full potential of ServiceNow's cutting-edge updates.

Day 2: Delivering A Top Experience For Both Staff and Customers

Explore one of Unifii’s latest blogs, featured in the Sunday Business Post of Ireland, as we unravel how Unifii crafts exceptional experiences for staff and customers. Discover insights into our strategies, and delve deep into the secrets of delivering top-tier experiences with optimised and streamlined workflows. This engaging read peels back the layers of Unifii's approach, emphasising the symbiotic relationship between staff satisfaction and customer delight. Gain valuable perspectives on elevating experiences for all involved parties, illuminating the path to superior service delivery.

Day 3: Meet Unifii’s Ireland Team: Your Dependable, Local ServiceNow Irish Partner

Get to know our passionate team committed to tailoring ServiceNow solutions specifically for the Irish market. This blog echoes their unwavering dedication and expertise, offering personalised insights and strategies crafted for Irish businesses. Embark on the journey with Unifii Ireland, your reliable ally for all things ServiceNow in the Irish landscape.

Day 4: More Than Just a To-Do List: Cracking the Code of Workload Management

Reimagine workload management beyond the ordinary to-do list. Uncover transformative strategies that redefine task handling, offering a fresh perspective on productivity. This engaging read shares practical tips and expert insights onto Unifii’s self-designed Workload Management app which leverages the core functionalities of the ServiceNow tool, inviting you on a journey to craft a balanced and efficient workflow. Embrace a new approach to managing your workload, side by side with Unifii.

Day 5: Why Unifii?

Get ready to uncover the essence of Unifii in our one-pager, “Why Unifii?” Whether you’re already navigating ServiceNow or just teetering on the edge, we want Unifii etched in your mind. Meet our illustrious in-house experts who are ready to decode your organisational needs. This one-pager illuminates what we do, who we are, what we offer, and what we stand for. Unravel the Unifii story together with this short but sweet piece.

Day 6: Unifii’s Platform Management: For those with too much on their plate

This eBook is a great read for those who have been on the ServiceNow platform for a while, but are not sure if it's been used the right way, or those who know exactly what's needed but lack the capacity to realise the benefits. Every single topic of interest around how to unleash the full potential of your tool circling your mind will be answered in here, such as the essence of Platform Management, to the unique way we approach it. Read into how Unifii’s industry-leading services can diminish lingering technical debt and infuse much-needed support and efficiencies.

Day 7: Introducing Unifii's Edinburgh Office, Your Go-To ServiceNow Partner in Scotland

In this piece we introduce our Edinburgh office, your dedicated ServiceNow partner in Scotland. Meet the enthusiastic team committed to tailoring ServiceNow solutions for Scotland's needs. This insightful read dives into Unifii's promise of local expertise and specialised support. Join the excitement surrounding Unifii's Edinburgh expansion, poised to elevate ServiceNow experiences for businesses across Scotland.

Day 8: ServiceNow CSM Features Update: Tokyo vs Utah

Read along as we compare ServiceNow's Customer Service Management (CSM) features in the Tokyo and Utah releases. This engaging analysis sheds light on the differences and improvements, highlighting how each version caters to specific business needs, perfect for those looking to upgrade their instances but have no clue where to begin. Unifii's exploration offers insider insights, guiding businesses through the two versions of ServiceNow upgrades to enhance customer service strategies. Join the journey to unravel the evolving world of ServiceNow's CSM features.

Day 9: EMIS Health automate ServiceNow testing, reducing manual effort by 80%

Hop aboard Unifii’s remarkable voyage with EMIS Health, where we put in place an Automated Test Framework (ATF) and slashing manual efforts by 80%. This captivating case study unveils the power of automation, showcasing Unifii's expertise in identifying performance gaps and revolutionising operations. Explore Unifii’s game-changing approach in healthcare IT testing that redefined standards.

Day 10: World Forum Recap: Service Operations 101

In this blog, we’ll take you through the World Forum's 'Service Operations: Decoded' Session by our very own Managing Consultant Jack Williamson. This article unpacks the heart of ServiceNow's Service Operations (ServiceOps) covering its role in blending ITSM and ITOM, why it's a game-changer for businesses, and common customer challenges we’ve seen (and how to solve them). Get the exclusive debrief, a sneak peek into upcoming events, and deeper dives into ServiceOps' transformative magic.

Day 11: Unifii Empowered an International Fashion Retailer’s Digital Transformation, Deflecting 98% of Calls

Unifii joined forces with an international fashion giant, reshaping their IT Service Management (ITSM) approach. In this compelling case study, discover the powerful collaboration harnessing ServiceNow to redefine the retailer's IT operations. Witness firsthand how Unifii's tailored solutions streamlined processes, centralised services, and ignited unparalleled efficiency, all with a 98% call deflection. Dive yourself in this transformative story, illustrating the pivotal role of personalized IT solutions in the retail industry.  

Day 12: A ServiceNow implementation that thrives

Implementation of ServiceNow isn’t always the easiest or smoothest process on the planet. The sheer number of complexities that are within the beast of ServiceNow could look quite intimidating. Here at Unifii, we get it. Starting as customers ourselves, we understand that getting the most out of ServiceNow demands more than just implementation – it requires a success-driven roadmap tailored to your needs. This eBook eloquently guides you through various ServiceNow concepts where Unifii’s assistance and offerings shine.


Wrapping up this vibrant collection, Unifii extends gratitude for joining us on this journey through a tapestry of insightful content. We’ve showcased our range of tailored solutions designed to elevate your experience with real-life case studies while uncovering the core of ServiceNow technology with our strategic insights. To witness firsthand how our expertise can motivate your IT operations, stay tuned to our insights and events pages for the latest materials. If you have any topics that would like us to cover, let us know and we will make sure to include them in the new year. Let’s embark together on this journey of innovation and excellence!


Written by

Anastasia Gaffney

Head of Marketing

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