ServiceNow

Overview

What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

What We Do Insights & Resources About Us Careers

For any industry, digital workflows improve how things get done.

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Trusted by teams worldwide

One platform

A single source of truth

ServiceNow is the market leading Service Management tool, enabling your business to deliver fast, automated and seamless experiences, both internally and to your customers. The platform brings together siloed teams and replaces outdated legacy tools and manual processes.

This results in a decrease of wasted effort and expenditure, and an increase in employee productivity and customer satisfaction. ServiceNow makes the work you do meaningful.

Our solutions, bespoke to you

Helping clients align their technology with their business goals and deliver the tools and processes needed to support their businesses.

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one dashboard.

Customer Service Management

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming.

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

IT Operations Management

Giving you a clear breakdown of your costs, enabling you to save money where possible, hold stakeholders and suppliers to account when needed.

IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size.

IT Business Management

Utilise ServiceNow ITBM to analyse the performance of every aspect of your IT systems. Total visibility gives you what you need to measure outcomes against your goals.

4.65
In customer satisfaction
60+
Years of collective ServiceNow experience
450+
Projects delivered
235+
Number of ServiceNow certifications

How Unifii align goals with processes

Helping clients align their technology with their business goals and deliver the tools and processes needed to support their businesses.

Step 1

Understanding your business & needs

Before we begin any form of implementation, we’ll completely immerse ourselves in your business. We’ll become an extension of your team, and get to know all of your business functions, processes and pain points.

Step 2

Proactive suggestions and advice that’s tailored to you.

Once we have a clear understanding of your business, we can give you proactive suggestions and advice that’s tailored to your unique circumstances. At Unifii, we provide our clients with an unparalleled service that’s based on our in-depth understanding of ServiceNow and driven by our desire to add value, whilst removing the stress that can come with internal changes.

Step 3

Step by step implementation

Your bespoke step-by-step implementation plan will cover everything from initial scope through to go-live assistance and ongoing support. We’ll consider your business at every stage of the process and will only move ahead once you’re entirely satisfied with each step.

Here’s how we helped Richard Gardner from IT Naturally

Our team recently partnered with Unifii to implement ServiceNow’s ITSM and CSM into the business and we have been impressed with the level of collaboration and support we have received. They are truly experts in this area and they will be our first port of call for the next project!

Richard Gardner CEO

Advice on how to evolve & adapt with you

Learn how our team can assist you in getting started and share best practises with you.

Meet our team

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform
your processes with our educational resources.

Resources

See the possibilities with Unifii by exploring the ServiceNow platform

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Book a strategy session