What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources About Us Careers

A health check, but for your ServiceNow Platform

We all need some TLC now and again, and the same applies to your ServiceNow platform. Unifii's Platform Assessment service provides just that, allowing you to improve your instances so that they can perform at their very best.

Show your ServiceNow platform some love

Give your platform a new lease of life

If you've been using ServiceNow for a while, it's common for minor errors to become overlooked, or difficult to notice. If these aren't addressed, this can then cause discrepancies within your business as a whole and affect the day-to-day workflows of your team. A detailed assessment of your platform will help you to prevent this from happening.

We have an in-depth knowledge of ServiceNow, meaning we are perfectly positioned to provide an objective and detailed insight into your system processes. Utilising our Health Check will help you to avoid common configuration errors, bridge performance gaps, improve efficiencies and accelerate upgrades.

Visibility into future problems

The Platform Assessment allows you to identify small issues before they escalate, so that you can prevent complications rather than being reactive when they do occur.

Fix configuration errors

The service will solve any organisational and design flaws within your current processes, meaning you can move forward with a coherent, fully-functioning system.

Accelerate enhancements

Stand up upgrades quickly and painlessly for a smooth transition, and drastically reduce the time spent adjusting to a new version.

Get rid of what's not necessary

Identify customisations and configurations that you may not be using, so you can minimise your technical debt and work proactively.

Servicenow Platform Assessment.
Kicking your platform into gear

Why would I consider a Platform Assessment?

Most of our clients request our ServiceNow Platform Assessment for one of three reasons: to prevent underlying issues developing into major problems, to ensure the platform is primed for any improvement work, or to understand the outputs of a ServiceNow Health Scan.

How we helped Multiplex

We engaged Unifii to provide confidence that our instance of ServiceNow was steering in the right direction. Without their Platform Assessment, we would have had a lingering doubt that our platform could run into trouble at the next or any future upgrade. Unifii listened to our experiences and understood what I was looking for: the configuration review was detailed and straight forward to understand. Following this, the recommendations were sound and gave us scope to execute improvement activities in the way we wanted to. 

Scott Bailey Global IT Service Manager


What's the difference between Unifii's Platform Assessment and ServiceNow's Health Scan?

ServiceNow's Health Scan gives you a summary of the amount of issues encountered, and provides you with a score out of 100 based on this. It also gives a comparable bench mark against other instances. It is focused on technical configuration only.

Unifii's Platform Assessment gives you a holistic insight into both your technical configuration and process usability, an assessment of deployment of capabilities vs entitlement, a review of your user experience and a tailored set of recommendations for instance improvements. We also develop a future platform roadmap based on customer interviews as part of the service.

What are the different costings for the Platform Assessment?

This is dependent on the complexity of the customer's ServiceNow instance and what they hope to gain from ongoing management with Unifii.

For more information on pricing, please feel free to get in touch here.

See the possibilities by undergoing Unifii's ServiceNow Platform Assessment

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.
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