ServiceNow

Overview

What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

What We Do

Overview

Service Overview

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

Service Overview

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A Health Check, but for your ServiceNow Platform

We all need some TLC now and again, and the same applies to your ServiceNow platform. Unifii's Platform Assessment service provides just that, allowing you to improve your instances so that they can perform at their very best.

Show your ServiceNow platform some love

Give your platform a new lease of life in 2022

If you've been using ServiceNow for a while, it's common for minor errors to become overlooked, or difficult to notice. If these aren't addressed, this can then cause discrepancies within your business as a whole and affect the day-to-day workflows of your team. A detailed assessment of your platform will help you to prevent this from happening.We have an in-depth knowledge of ServiceNow, meaning we are perfectly positioned to provide an objective and detailed insight into your system processes. Utilising our Health Check will help you to avoid common configuration errors, bridge performance gaps, improve efficiencies and accelerate upgrades.

Visibility into future problems

The Health Check allows you to identify small issues before they escalate, so that you can prevent complications rather than being reactive when they do occur.

Fix configuration errors

The service will solve any organisational and design flaws within your current processes, meaning you can move forward with a coherent, fully-functioning system.

Accelerate enhancements

Stand up upgrades quickly and painlessly for a smooth transition, and drastically reduce the time spent adjusting to a new version.

Get rid of what's not necessary

Identify customisations and configurations that you may not be using, so you can minimise your technical debt and work proactively.

Kicking your platform into gear

Why would I consider a Health Check?

Most of our clients request our ServiceNow Health Check for one of three reasons: to prevent underlying issues developing into major problems, to ensure the platform is primed for any improvement work, or to understand the outputs of a ServiceNow Health Scan.

How we helped Multiplex

We engaged Unifii to provide confidence that our instance of ServiceNow was steering in the right direction. Without their Health Check, we would have had a lingering doubt that our platform could run into trouble at the next or any future upgrade. Unifii listened to our experiences and understood what I was looking for: the configuration review was detailed and straight forward to understand. Following this, the recommendations were sound and gave us scope to execute improvement activities in the way we wanted to. 

Scott Bailey Global IT Service Manager

FAQs

What's the difference between Unifii's Health Check and ServiceNow's Health Scan?

ServiceNow's Health Scan gives you a summary of the amount of issues encountered, and gives a score out of 100 based on this. It also provides a comparable bench mark against other instances. It is focused on technical configuration only.

Unifii's Health Check gives you a holistic insight into both your technical configuration and process usability, an assessment of deployment of capabilities vs entitlement, a review of your user experience and a tailored set of recommendations for instance improvements. We also develop a future platform roadmap based on customer interviews as part of the service.

What are the different costings for the Health Check?

This is dependent on the complexity of the customer's ServiceNow instance and what they hope to gain from ongoing management with Unifii.

For more information on pricing, please feel free to get in touch here.

Are you offering any promotions on this service?

It might be your lucky day - Unifii are offering a FREE Health Check for our first 10 enquiries in 2022!

Fill in our form here by clicking 'Health Check' and quoting 'January offer' in the message.

See the possibilities by undergoing Unifii's ServiceNow Platform Health Check


Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.
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