We all need some TLC now and again, and the same applies to your ServiceNow platform. Unifii's Platform Assessment service provides just that, allowing you to improve your instances so that they can perform at their very best.
Give your platform a new lease of life in 2023
If you've been using ServiceNow for a while, it's common for minor errors to become overlooked, or difficult to notice. If these aren't addressed, this can then cause discrepancies within your business as a whole and affect the day-to-day workflows of your team. A detailed assessment of your platform will help you to prevent this from happening.
We have an in-depth knowledge of ServiceNow, meaning we are perfectly positioned to provide an objective and detailed insight into your system processes. Utilising our Health Check will help you to avoid common configuration errors, bridge performance gaps, improve efficiencies and accelerate upgrades.
Visibility into future problems
The Platform Assessment allows you to identify small issues before they escalate, so that you can prevent complications rather than being reactive when they do occur.
Fix configuration errors
The service will solve any organisational and design flaws within your current processes, meaning you can move forward with a coherent, fully-functioning system.
Stand up upgrades quickly and painlessly for a smooth transition, and drastically reduce the time spent adjusting to a new version.
Get rid of what's not necessary
Identify customisations and configurations that you may not be using, so you can minimise your technical debt and work proactively.
Why would I consider a Platform Assessment?
Most of our clients request our ServiceNow Platform Assessment for one of three reasons: to prevent underlying issues developing into major problems, to ensure the platform is primed for any improvement work, or to understand the outputs of a ServiceNow Health Scan.
How we helped Multiplex
We engaged Unifii to provide confidence that our instance of ServiceNow was steering in the right direction. Without their Platform Assessment, we would have had a lingering doubt that our platform could run into trouble at the next or any future upgrade. Unifii listened to our experiences and understood what I was looking for: the configuration review was detailed and straight forward to understand. Following this, the recommendations were sound and gave us scope to execute improvement activities in the way we wanted to.
ServiceNow's Health Scan gives you a summary of the amount of issues encountered, and provides you with a score out of 100 based on this. It also gives a comparable bench mark against other instances. It is focused on technical configuration only.
Unifii's Platform Assessment gives you a holistic insight into both your technical configuration and process usability, an assessment of deployment of capabilities vs entitlement, a review of your user experience and a tailored set of recommendations for instance improvements. We also develop a future platform roadmap based on customer interviews as part of the service.
This is dependent on the complexity of the customer's ServiceNow instance and what they hope to gain from ongoing management with Unifii.
For more information on pricing, please feel free to get in touch here.
See the possibilities by undergoing Unifii's ServiceNow Platform Assessment
Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.