EMIS Health is a major provider of healthcare software, information technology and related services within the UK. Their vision is to be the leading provider of innovative healthcare technology that focuses on improving people’s lives.
As custodians of over 40 million records across every major area of healthcare, EMIS Health remain uniquely placed to help provide faster, better and cheaper healthcare through connected software and services.
EMIS Health were already live with ServiceNow Customer Service Management (CSM) when Unifii, an Elite partner of ServiceNow, were tasked with replacing the company’s Project Portfolio Management tools and processes. This was done by implementing ServiceNow’s SPM (Strategic Portfolio Management) suite of products. The aim of this was to bring order and consistency to their processes, providing a centralised tool enabling efficient planning, coordination and management of projects and programmes.
In the fast-moving, dynamic world of software and healthcare, with tens of thousands of clinicians across the UK relying on their software and systems on a daily basis, it was imperative that EMIS Health had a tool to support internal processes. They needed to implement an iterative process for upgrades, configurations and customisations, which would allow them to take advantage of the new features and functionality that the ServiceNow platform has to offer.
We delivered the implementation of the PPM modules within the ServiceNow SPM suite. This has provided EMIS Health with a centralised tool to:
Enable efficient planning, coordination and management of projects and programmes
Continually optimise resources to increase business agility
Provide status visibility and performance data
Upon completion of this successful project, an engagement to provide Platform Management as a service from Unifii began. Platform Management encompasses three different levels of support services, meaning that we could offer EMIS Health a modern, personalised alternative to the traditional support model. For more information on this, click here.