ServiceNow

Overview

What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

What We Do Insights & Resources About Us Careers

Expert consultancy in ServiceNow projects

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Trusted by teams worldwide

4.65
In customer satisfaction
60+
Years of collective ServiceNow experience
450+
Projects delivered
235+
ServiceNow certifications

For any industry, digital workflows improve how things get done.

As Elite ServiceNow partners, our experts have an in-depth understanding of ServiceNow and how it can impact your business.
With knowledge that stems from client-side experience, we can ensure your ServiceNow solution is perfectly aligned with your business goals.

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.

Learn more about IT Service Management

Customer Service Management

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.

Learn more about Customer Service Management

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

Learn more about HR Service Delivery

IT Operations Management

ServiceNow ITOM gives you a clear breakdown of your costs, enabling you to save money where possible whilst holding stakeholders and suppliers to account when needed.

Learn more about IT Operations Management

IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.

Learn more about IT Asset Management

IT Business Management

Utilise ServiceNow ITBM to analyse the performance of every aspect of your IT systems. Total visibility gives you the tools you need to measure outcomes against your goals.

Learn more about IT Business Management

What we do

Our team helps you and your business align your technology with your strategic goals, and deliver the processes needed to support you on your transformational journey.

Maximise value

Advisory & Strategy

Helping clients align their technology with their business goals and deliver the tools and processes needed to support their businesses.

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Unbeatable and personalised service

Platform Management

With Unifii's revamped Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

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Unbeatable and personalised service

Implementation Service

We combine strong product knowledge, deep technical capability and industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance perfectly fits your business.

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Unbeatable and personalised service

ServiceNow Applications

We've identified our customers' key asks and packaged them up on the ServiceNow store, ensuring you have access to help your tools work even more effectively for your business.

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Unbeatable and personalised service

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

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See how Unifii helped businesses like yours find answers

Unifii built up that level of trust by understanding our requirements so quickly and suggesting the right solutions for our organisation. The project has been a resounding success, it exceeded all of my expectations and everything I have heard has been completely positive!

Catherine Little

Head of IT Operations

We engaged Unifii to provide confidence that our instance of ServiceNow was steering in the right direction. Without Unifii’s health check, we would have had a lingering doubt that our platform could run into trouble at the next or any future upgrade.

Scott Bailey

Global IT Service Manager

Unifii took the time to understand why MCC ICT needed an integrated PPM tool, why ServiceNow was chosen and what we wanted to achieve. They assisted us to arrange and deliver scoping workshops with various stakeholders and when necessary shared their best practice knowledge and extensive experience implementing ServiceNow ITBM.

Steven Terence

Head of PMO and Governance

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Experience based

Why work with Unifii?

  • Elite ServiceNow Partners

    Our team of highly qualified and experienced consultants know exactly what to ask to help you get the most out of the ServiceNow platform.

  • Bespoke plan for you

    A bespoke step-by-step implementation plan will cover everything from initial scope through to go-live assistance and ongoing support.

  • We are an extension of your team.

    We’ll get to know all of your business functions, processes and pain points.

Learn more about us

See the possibilities with Unifii by exploring the ServiceNow platform

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Book a strategy session