ServiceNow

Overview

What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

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Maximise the value of your investment with our Licence Reseller Service


We aim to give you complete transparency on what you are paying for and what you actually need.

Thinking outside the box

A unique approach

Our approach to licensing services sets us apart from ‘traditional’ license resellers, simply because we want you to get the most from your investment – we will tell you honestly if it's not currently being utilised.

When you buy a license from Unifii, we aspire to provide you with an unbeatable and personalised service.

Regular account
management sessions

We will analyse the performance of your current licenses to understand if your investment is fit for your business. Our proactive approach ensures ServiceNow is always perfectly positioned to meet your needs.

Annual business
development meeting

ServiceNow will hold a year-end meeting with you to discuss your business goals for the following year. The aim is to align the ServiceNow platform so that it matches your needs and can be used to make improvements.

License advice
and strategy

As an ex-client-side business, we are aware that unpicking the complexities of license models can be a headache. We will carry out impact assessments to demonstrate how utilising those licenses would affect your business processes or employees.

License auditing to ensure
good utilisation

You will be shown exactly how your licenses benefit your business and how hard they are working. If they are lacking, we then support you where changes are needed.

maximise value

Get the most out of your current licenses

Ultimately, our system enables us to make sure that our clients get the most out of their current licenses. If problems arise that lead to calls for new license agreements, we will challenge ourselves to find solutions within your current licenses. Only once all options are explored will we consider making changes, ensuring that the benefits outweigh the cost.

Our License Service Solution guarantees you spend what you need, and nothing more.

Frequently Asked Questions

What are the different license types available?

There are a range of different license types that ServiceNow use for their products. The most common are as follows:

  • Requester: these are non-licensed users that can access self-service portals like Service Catalogue, Knowledge Base and CMS/Service Portal.

  • Fulfiller: a fulfiller is someone who "works on things." They need access to the platform in order to perform their role.

  • Business stakeholder: this is someone whose role involves approving requests and viewing records and reports.

  • Unrestricted user: Any active user of the platform is classed as unrestricted.

How many licenses do I need?

This is a very popular question, and there's no definitive answer. It all depends on the individual customer's circumstances - they need to validate how they expect their organisation to work with the new solution.

If an enterprise of 2000 people needs access to manage an array of business processes, far more licenses will be needed than a small customer service team of 20 people checking and progressing customer support tickets.

What is the standard term length with ServiceNow?

The answer is three years, which is the most cost friendly way of purchasing licenses. This is because there will typically be an uplift at each renewal point in the contract, unless you're taking on new products. If you wish to purchase a shorter term length, your license cost will increase annually, as well as adding an uplift every time you renew.

Buying through the UK Crown Commercial Service, G-Cloud, has its own special terms - our blog on buying through G-Cloud can be found here.

Advice on how to evolve & adapt with you

Learn how our team can assist you in getting started and share best practises with you.

Meet our team

Get to grips with our ServiceNow resources

Discover how ServiceNow and Unifii can help you and others succeed.

Resources

See the possibilities by exploring your licensing options with Unifii

Our team helps businesses align their technology with their strategic goals
and deliver the tools and processes needed to support their businesses.

Book a session