ServiceNow

Overview

What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

What We Do Insights & Resources About Us Careers

Expert consultancy in managing & delivering ServiceNow projects

4.65
In customer satisfaction
60+
Years of collective ServiceNow experience
450+
Projects delivered
235+
Number of ServiceNow certifications
Our Mission

We work as one

As an Elite ServiceNow partner, our team of highly-qualified and experienced consultants know exactly what to ask to help you get the most out of the ServiceNow platform. We will work with you to consolidate inefficient systems, discover how to improve processes and ensure you maximise your return on investment.

Meet our team

Alice Winchester.

Alice Winchester

Consultant

Ana Gaffney.

Ana Gaffney

Head of Marketing

Andrea Wallace.

Andrea Wallace

Head of Ireland

Daniel Aldous-Critchley.

Daniel Aldous-Critchley

Technical Architect

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David Fisher

Consultant

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Jack Williamson

Head of Inside Sales

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Jessica Robinson

Principal Consultant

Julia Nikulina.

Julia Nikulina

Managing Consultant

Matthew Hart.

Matthew Hart

Principal Consultant

Michael Campbell.

Michael Campbell

Head of PMO

person smiling at the camera.

Michelle Meehan

Principal Consultant

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Mike Glock

Managing Director

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Mohamed Ahmed

Senior Technical Consultant (End-User Experience Team)

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Myles Molloy

Sales & Commercial Director

Paul Donnelly.

Paul Donnelly

Operations Director

Rakesh Kaki.

Rakesh Kaki

Head of India

man smiling at the camera at the beach.

Rishav Prakash

Senior Consultant

Santosh Matada.

Santosh Matada

Head of Service Delivery

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Shlomo Da Costa

Senior Technical Consultant

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Steve Mamelok

Managing Director

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Theodora Papadogianni

Company Secretary

Unifii

Default author

Vicky Tilwani.

Vicky Tilwani

Principal Consultant

Close

Alice Winchester

Consultant

Alice has been a Consultant Analyst with Unifii for just over a year, coming in as a recent graduate. Her previous experience was primarily customer experience focussed; working in a variety of roles with the same firm for over nine years. Fun fact - she also worked for an immigration firm in Australia when Covid-19 had begun, so that was a very interesting introduction to the pandemic!

Ana Gaffney

Head of Marketing

Andrea Wallace

Head of Ireland

Andrea is our Head of Unifii Ireland. She's been with Unifii since December 2018 and previously worked on the ServiceNow platform since 2014, but as a customer. She has found that coming from the client-side and then over to a ServiceNow partner gives a lot of helpful insight; this has helped Andrea understand each client’s needs and how Unifii can provide maximum value to them.

Daniel Aldous-Critchley

Technical Architect

David Fisher

Consultant

Jack Williamson

Head of Inside Sales

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Jessica Robinson

Principal Consultant

Julia Nikulina

Managing Consultant

Matthew Hart

Principal Consultant

Matt is an old-timer here at Unifii, joining back in March 2017 and working from the London office. Matt heads up Unifii's ITOM practice and has an extensive background in ServiceNow - working with it in some shape or form for nearly ten years, as a customer and a consultant.

Michael Campbell

Head of PMO

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Michelle Meehan

Principal Consultant

Michelle Meehan is a Principal Consultant at Unifii. Prior to joining Unifii, Michelle was a ServiceNow Technology Resilience Lead at Lloyds Banking Group. Her work at LBG spanned various ServiceNow solutions based on ITSM, ITBM, GRC & Scoped Applications. Michelle is now the lead on some of Unifii’s key FS projects.

Mike Glock

Managing Director

Mike is a highly experienced ITIL Service Management and IT project management specialist, as well as being the founder and director of Unifii. He’s previously worked in several roles as a Service Management and Programme Manager; at Barclays, he led the technical delivery of the largest ServiceNow implementation in the world to date. 

Mohamed Ahmed

Senior Technical Consultant (End-User Experience Team)

Mohamed is part of Unifii's Portal team and has been with Unifii for over four years as a Senior Technical Consultant. He's been able to focus on the Portal side of the platform, setting up a team in this space and building out our Self-Service Portal offerings!

Myles Molloy

Sales & Commercial Director

Myles is an experienced Technology advisory and delivery consultant, having previously spent over a decade in project delivery roles across Financial Services including working with the likes of Barclays and Credit Suisse. Myles has been an integral part of building out transformation projects with customers across Finance and Technology sectors.

Paul Donnelly

Operations Director

Paul is Unifii’s Operations Director as well as heading up the Scottish Office here at Unifii. He has been working with ServiceNow since 2014 when he introduced the platform into the NHS in Scotland! Later, Paul joined Unifii in 2017 to help customers ‘north of the Watford gap’ and continues to add value to all parts of the business.

Rakesh Kaki

Head of India

Rishav Prakash

Senior Consultant

Rishav is a Senior Consultant and Head of Testing at Unifii’s Hyderabad Office. He has around 9 years of experience within the IT Industry, primarily in Software Tester/UAT Coordinator/Project Manager roles.

Santosh Matada

Head of Service Delivery

Shlomo Da Costa

Senior Technical Consultant

Shlomo has been with Unifii for over three years now, starting as an intern initially, and has completed numerous implementations on the ServiceNow platform to date. His background is very much technical and analytical, so he combined his logical thinking with technology and arrived in the computer science and technolgy space!

Steve Mamelok

Managing Director

Steve is a founder and director of Unifii and has worked in the financial services industry since 1998. He has delivered large scale digital transformation projects at both UBS and Barclays, heading up the Service Management tooling strategy for the latter.

Theodora Papadogianni

Company Secretary

Theodora is the Company Secretary and is the go-to for most things here at Unifii. She's been with Unifii for a little over four years (when Unifii was called 'Service Integrators!) and she is one of the few non consultants!

Unifii

Default author

Vicky Tilwani

Principal Consultant
Who we are
Impact
Our company ethos

Inspiring people to achieve greatness

Unifii aims to inspire from the inside, guiding our home-grown talent into successful and tenacious ServiceNow experts, ready to pick up your business challenges and turn them into successful outcomes.

We know what good looks like

Coming mainly from client-side, we know what first-rate, sustainable results look like, and we can help you achieve them.

Working as one team

We aim to be your trusted ServiceNow partner, unifying your business and ours to function as a combined team.

Want to be a part of our team?

Check out our available roles and become part of a team
that is empowering thousands of businesses.

Careers at Unifii

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform
your processes with our educational resources.

Resources

Trusted by teams worldwide

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