ServiceNow Platform Management Services | Unifii

For those with too much on their plate.

Unifii's ServiceNow Platform Management

ServiceNow is incredibly powerful…but if you’re reading this, you probably already know that. In today's job market, recruiting, training and retaining a team of experts to not only keep the platform running, but also drive efficiency and maximise ROI can be extremely challenging. Fortunately, we have the solution.

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Out with the old, in with the new

A new method of managed support

Unifii's approach to Platform Management encompasses three service types:

Support
Need a team to escalate complex issues to? Or Architectural guidance to create or drive a platform roadmap? From technical case resolution to access to experts in ServiceNow modules, our Support offering adds value from day one.
Augment
Unifii enhances your existing team by providing access to our certified professionals and additional skilled resources. You'll benefit from regular, dedicated time with experienced ServiceNow experts, all without the need to go through the struggles of recruiting and training.
Outsource
For those who don't need the hassle of building and maintaining an entire platform team, our Outsource service allows you to fully delegate the platform management duty. We handle all aspects, such as system administration, maintenance, upgrades and technical support.

We've felt the pain so you don't have to

What We're Hearing vs. What We're Doing

Our aim is never just to provide technical assistance, but instead to add value with strategic planning and collaborative partnerships, empowering you with better project ownership.

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How are we different?

Empowering you with platform ownership

We go beyond technical support to offering assistance on the governance side, including infrastructural architecture advice and analytical guidance. We believe the combination of technical knowledge and business awareness is the only way to keep your platform running at full speed.

Download our eBook or read our blog to learn more about Unifii's unique approach of Platform Management.

Tired of reactive support services?

We work in your instance to gather first-hand insights, allowing us to respond quickly and proactively. We take over the tedious tasks so that you can focus on the exciting things.

Struggling to find the right people?

Our team brings years of ServiceNow experience and a diverse blend of specialist skills, ensuring you receive the assistance you need without having to go through the hiring process for the right person every single time.

Can't keep up with your business growth?

Our flexible models accommodate burst capacity, while the scalable workforce can match your short and long-term organisational requirements.

What Our Customers Said About Us

"Within 2 weeks of being live, Unifii had seamlessly implemented a MAG specific governance process which was documented, stood up and communicated with Stakeholders. Unifii have helped to bring a high level of stability, assurance and direction to our platform and demand pipeline which has released our time to focus on the ServiceNow Transformation Programme."

Manchester Airports Group

"Unifii built up that level of trust by understanding our requirements so quickly and suggesting the right solutions for our organisation. Thank you for delivering a project that requires good teamwork and this was certainly the case with Unifii. Resources were tight on our side, but we delivered on time which was a huge achievement."

Harrow Council

"The Unifii team exemplified true partnership and a one-team approach. This really drove the success of the project and helped us deliver everything on time."

Toshiba TEC

"Unifii listened to our experiences and understood what we were looking for. The configuration review was detailed and straightforward. The recommendations were sound and allowed us to execute improvement activities in the way we wanted to."

Multiplex

Steps to Success

Unifii comes in as your trusted platform partner. With our first-hand experience as former clients, we understand exactly what you are looking for and know precisely how to achieve that. We'll do what's necessary to bring the best out of your platform without adding to the burden of your team.

Step 1

Immerse

Our team kickstarts the process by conducting capability assessments within your instance. We work as part of your team and immerse ourselves to get a thorough idea of your processes and pain points.

Supercharge Your Workforce: Revolutionise Employee Experience with ServiceNow Employee Center.

Step 2

Assist

We provide proactive suggestions, tailored to bridge any gaps we identify. Our technical specialists will work on issue investigation and handle small configuration requests.

Step 3

Enable

Unifii brings a unique blend of product knowledge and business awareness to the table and collaborates with your stakeholders, e.g. internal departments and third-party suppliers, to define a long-term, forward-looking platform development plan that aligns with your organisation’s ever-growing objectives, so that your team will be prepared for the journey ahead.

Frequently Asked Questions

How can Unifii help manage my business' ServiceNow instance?

It all depends on the scope of your implementation and how you are wanting to oversee the platform moving forward. Specific ways in which Platform Management can be done are detailed in the level system above.

What are the different costings for Platform Management?

This is dependent on the complexity of the customer's ServiceNow instance and what they hope to gain from ongoing management with Unifii.

For more information on pricing, please feel free to get in touch here.

Why is it important to create a successful platform strategy?

One of the things we see that sets leading organisations apart from others is how they develop their platform management strategy, so that ServiceNow is at the heart of their business growth. Often, a strong concern for these enterprises is how to balance resource availability with their business demand for further utilising ServiceNow. Many customers’ ServiceNow projects came around because their incumbent tools (be they IT, customer-facing or employee workflow-based) had a chronic lack of focus over several years. As a result, these organisations have had to invest the time, effort and expense on a transformation project in order to get back onto a solid footing.

To help tackle this subject, please see our blog article for guidance here, or alternatively, get in touch with us by booking a non-obligatory session.

Advice on how to evolve & adapt with you

Learn how our team can assist you in getting started and share best practises with you.

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Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform your processes with our educational resources.

Resources

See the possibilities by exploring your platform options with Unifii

Our team helps businesses align their technology with their strategic goals
and deliver the tools and processes needed to support their businesses.

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