What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources About Us Careers
For those with too much on their plate.

Unifii's ServiceNow Platform Management

ServiceNow is incredibly powerful…but if you’re reading this, you probably already know that. In today's job market, recruiting, training and retaining a team of experts to not only keep the platform running, but also drive efficiency and maximise ROI can be extremely challenging. Fortunately, we have the solution.

Out with the old, in with the new

A new method of managed support

Unifii's approach to ServiceNow Platform Management encompasses three service types:

  • Lite

    Look no further if you're seeking light-touch assistance and ad-hoc platform expertise. Unifii is your reliable partner in providing timely support, from technical resolution to your access to experts across different ServiceNow modules. Suited to customers who have some ServiceNow expertise in-house but need to be able to pass on some of the workload.

  • Essentials

    Unifii enhances your existing team by providing access to our certified professionals and additional skilled resources. You'll benefit from regular, dedicated time with experienced ServiceNow experts, all without the need to go through the hassle of recruiting and training, taking your platform to the next level effortlessly.

  • Centre of Excellence

    For businesses hesitant to build their own platform team, delegate the work to us and we will offer a complete set of services. The Unifii team will handle all aspects, including system administration, maintenance, upgrades and technical support. Experience the peace of mind, maximised efficiency and streamlined operations with us.

We've felt the pain so you don't have to

What We're Hearing vs. What We're Doing

Our goal goes beyond fixing things – it's about strategic planning and fostering collaborative partnerships that empower you to get the results you need from your ServiceNow platform.  

What sets us apart from typical Managed Support?

Enabling Platform Empowerment

Our commitment extends beyond conventional technical support, encompassing governance support that includes strategic infrastructural architecture insights and analytical guidance. We firmly believe that the synergy of technical expertise and business acumen is crucial for maintaining the optimal performance of your platform.  

Download our eBook or read our blog to learn more about Unifii's unique approach of Platform Management.

Tired of reactive support services?

We work in your instance to gather first-hand insights, allowing us to respond quickly and proactively. We take over the tedious tasks so that you can focus on the exciting things.

Struggling to find the right people?

Our team brings years of ServiceNow experience and a diverse blend of specialist skills, ensuring you receive the assistance you need without having to go through the hiring process for the right person every single time.

Can't keep up with your business growth?

Our flexible models accommodate burst capacity, while the scalable workforce can match your short and long-term organisational requirements.

What Our Customers Said About Us

"Within 2 weeks of being live, Unifii had seamlessly implemented a MAG specific governance process which was documented, stood up and communicated with Stakeholders. Unifii have helped to bring a high level of stability, assurance and direction to our platform and demand pipeline which has released our time to focus on the ServiceNow Transformation Programme."

Manchester Airports Group

"Unifii built up that level of trust by understanding our requirements so quickly and suggesting the right solutions for our organisation. Thank you for delivering a project that requires good teamwork and this was certainly the case with Unifii. Resources were tight on our side, but we delivered on time which was a huge achievement."

Harrow Council

"The Unifii team exemplified true partnership and a one-team approach. This really drove the success of the project and helped us deliver everything on time."

Toshiba TEC

"Unifii listened to our experiences and understood what we were looking for. The configuration review was detailed and straightforward. The recommendations were sound and allowed us to execute improvement activities in the way we wanted to."


Steps to Success

Unifii comes in as your trusted platform partner. With our first-hand experience as former clients, we understand exactly what you are looking for and know precisely how to achieve that. We'll do what's necessary to bring the best out of your platform without adding to the burden of your team.

Step 1


Our team kickstarts the process by conducting capability assessments within your instance. We work as part of your team and immerse ourselves to get a thorough idea of your processes and pain points.

Supercharge Your Workforce: Revolutionise Employee Experience with ServiceNow Employee Center.
Step 2


We provide proactive suggestions, tailored to bridge any gaps we identify. Our technical specialists will work on issue investigation and handle small configuration requests.

Step 3


Unifii brings a unique blend of product knowledge and business awareness to the table and collaborates with your stakeholders, e.g. internal departments and third-party suppliers, to define a long-term, forward-looking platform development plan that aligns with your organisation’s ever-growing objectives, so that your team will be prepared for the journey ahead.

Frequently Asked Questions

How can Unifii help manage my business' ServiceNow instance?

It all depends on the scope of your implementation and how you are wanting to oversee the platform moving forward. Specific ways in which Platform Management can be done are detailed in the level system above.

What are the different costings for Platform Management?

This is dependent on the complexity of the customer's ServiceNow instance and what they hope to gain from ongoing management with Unifii.

For more information on pricing, please feel free to get in touch here.

Why is it important to create a successful platform strategy?

One of the things we see that sets leading organisations apart from others is how they develop their platform management strategy, so that ServiceNow is at the heart of their business growth. Often, a strong concern for these enterprises is how to balance resource availability with their business demand for further utilising ServiceNow. Many customers’ ServiceNow projects came around because their incumbent tools (be they IT, customer-facing or employee workflow-based) had a chronic lack of focus over several years. As a result, these organisations have had to invest the time, effort and expense on a transformation project in order to get back onto a solid footing. 

To help tackle this subject, please see our blog article for guidance here, or alternatively, get in touch with us by booking a non-obligatory session.

Advice on how to evolve & adapt with you

Learn how our team can assist you in getting started and share best practises with you.

Meet our team

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform your processes with our educational resources.


See the possibilities by exploring your platform options with Unifii

Our team helps businesses align their technology with their strategic goals
and deliver the tools and processes needed to support their businesses.

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