What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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Introducing Unifii's Edinburgh Office – Your Premier ServiceNow IT Support Partner in Edinburgh

Updated: 24th Jan, 2024

As an Elite ServiceNow partner, Unifii immerses itself in clients' businesses, functioning as an extended team. We aim to optimise the ServiceNow platform, serving as a dedicated IT support partner in Edinburgh. 

The Unifii Scotland Saga: Your Expert ServiceNow and IT Support Partner in Edinburgh

In order to construct a closer relationship with our Scottish clients, Unifii extended our presence officially to Edinburgh in May 2017. Paul Donnelly, then Head of Scotland and now Operations Director, will introduce you to our team in the north and the exciting plans for the coming year. 

Can you give us a brief overview of the Edinburgh office? 

Before the team was officially established, Unifii had already been working with several Edinburgh-based clients and prospects. Acknowledging the need to strengthen our local presence, the Edinburgh office was set up at the heart of City Centre to facilitate communications and collaborations with potential partners based in Scotland, through face-to-face workshops and meetings. 

Prior to joining Unifii, I was on the client side working for NHS Education for Scotland (NES). Whilst using the platform within NES, I was impressed by easily it could enhance productivity along with satisfying a number of unique business needs we had in a very efficient way. Working at that time with Unifii as our implementation partner, I quickly realised that my future lay away from the public sector and I was being drawn deeper into the ServiceNow ecosystem. I got in touch with Mike and Steve, the founding directors of Unifii, about the possibility of the company having a Scottish branch. After saying no on numerous occasions due to our working relationship, the 2 of them finally caved in and gave the green light and that was how “Unifii North” was born. 

The first-ever conference we’ve joined, still under the name of “Service Integrators”, was the IT500 event run by Martin McKenna held at Dynamic Earth. It’s great to see how much we’ve grown since then, especially when we were back at the same venue last February supporting the newly created ITSX Summit ran by Ray Bugg and the DIGIT team. 

Unifii Edinburgh, Your Go-To ServiceNow Partner in Scotland.
We were back at Dynamic Earth last week to support the newly created ITSX Summit.

Can you introduce us to the team members? 

From me being the only representative, the Edinburgh office of Unifii has flourished remarkably over the years to having a total of 30 staff members, ranging from technical and delivery consultants to sales specialists, as well as back-office colleagues. Our strong local presence has allowed us to provide timely and accessible service to Scottish customers over the last 6 years.  

What is the most exciting thing working in the team? 

Whilst we could talk about the success of our collaboration with specific clients or how we’ve been delivering significant projects since 2017, I think it’s important to recognise that Unifii has played a vital role in supporting the ServiceNow community across the whole of Scotland and even all the way down to Manchester. Proactively taking part in all sorts of ServiceNow-related events, such as NowBox and the ITSX Summit, as well as organising our own FoCus (For Customers) series, I think it’s safe to say that Unifii has had an impact on the development and growth of the ServiceNow ecosystem ‘north of the Watford gap’

Any upcoming plans for 2023? 

Whilst Covid brought us many possibilities in terms of how we work, one thing our clients and staff have missed is the ability to meet face-to-face for planning meetings and workshops. We valued the opportunity to gather with everyone in person and believe how it can ease our way into deeper mutual understanding.

In the coming months of 2023, we have various off-line events in plans, including but not limited to our customer-based Focus meet-up in May/June. With existing clients, we are also reviving physical meetings for more constructive interactions.

We are very grateful for the support received from our clients and colleagues in the past few years. The Unifii Scotland team will continue to bring our expertise and local presence into play. Stay tuned for our latest news and contact us for any enquiries!  


Written by

Paul Donnelly

Operations Director

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