As an Elite ServiceNow partner, Unifii aims to immerse in our clients’ businesses to become an extension of their team, assisting them to get the most out of the ServiceNow platform.
The story of Unifii Scotland, your ServiceNow expert in the North
In order to construct a closer relationship with our Scottish clients, Unifii extended our presence officially to Edinburgh in May 2017. Paul Donnelly, then Head of Scotland and now Operations Director, will introduce you to our team in the north and the exciting plans for the coming year.
Can you give us a brief overview of the Edinburgh office?
Before the team was officially established, Unifii had already been working with several Edinburgh-based clients and prospects. Acknowledging the need to strengthen our local presence, the Edinburgh office was set up at the heart of City Centre to facilitate communications and collaborations with potential partners based in Scotland, through face-to-face workshops and meetings.
Prior to joining Unifii, I was on the client side working for NHS Education for Scotland (NES). Whilst using the platform within NES, I was impressed by easily it could enhance productivity along with satisfying a number of unique business needs we had in a very efficient way. Working at that time with Unifii as our implementation partner, I quickly realised that my future lay away from the public sector and I was being drawn deeper into the ServiceNow ecosystem. I got in touch with Mike and Steve, the founding directors of Unifii, about the possibility of the company having a Scottish branch. After saying no on numerous occasions due to our working relationship, the 2 of them finally caved in and gave the green light and that was how “Unifii North” was born.
The first-ever conference we’ve joined, still under the name of “Service Integrators”, was the IT500 event run by Martin McKenna held at Dynamic Earth. It’s great to see how much we’ve grown since then, especially when we were back at the same venue last February supporting the newly created ITSX Summit ran by Ray Bugg and the DIGIT team.