What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources About Us Careers

ServiceNow SecOps: A Secure Digital Future

In today's ever-shifting cybersecurity battleground, safeguarding your assets is not just important; it's essential. Traditional vulnerability management is costly, sluggish, and full of risks. Enter ServiceNow's Security Operations suite, where cutting-edge technology meets unique capabilities to fortify your cyber resilience. Join us to unveil the path to a secure digital transformation.

Implement ServiceNow's SecOps solution with Unifii

Security Operations bundles essential applications into flexible packages that can grow with your business's changing needs.

Security Incident Response

Automated task assignments and seamless incident coordination between IT and security. Operations dashboard to gauge overall security performance and pinpoint areas for enhancements. Drive collaborative responses across teams for swiftly addressing threats such as ransomware, data breaches and targeted attacks.

Vulnerability Response

Employ dynamic assessments and static testing to monitor vulnerabilities and proactively handle security incidents. Gain a bird-eye view of ongoing remediation efforts and track progress. Identify and suggest patches for vulnerable items in no time and schedule patch updates. Collaborate with the IT team swiftly and seamlessly within dedicated workspaces.

Configuration Compliance

The dashboard sums up configuration scanning results of misconfigured software, highlighting security issues, risk criticality, and potential outcomes. Available to connect with your Configuration Management Database (CMDB) to prioritise configuration compliance issues.

Strategic Partnership

Unifii Partners with Tenable to Automate ServiceNow's Cyber Exposure Response

Unifii and Tenable have teamed up to offer a seamless solution that blends Tenable's powerful vulnerability assessment solution with ServiceNow's responsive orchestration and automation engine, providing an integrated platform that grants you a deep understanding of vulnerability intelligence through Tenable's assessment engine, and automates security issue tracking through ServiceNow's Security Operations suite of capabilities. Integrating with your CMDB, you can prioritise vulnerable assets based on criticality, calculated by the configurable risk score calculator. Unifii, the only approved partner by Tenable and an Elite partner of ServiceNow, will assist you in the implementation so that your business will be envisioned by an accurate network visibility, eliminating silos and response time.

Reach Operational Agility

Leveraging comprehensive insights into your assets, accelerate incident response with context. Adopt smart workflows to automate remediation and cut back on negative impact.

Prioritize Remediation

Implement risk-based vulnerability management for your infrastructure and applications. Drive effective communication across teams within a dedicated, collaborative workspace to make rapid decisions.

Know Your Security Posture

Gain an executive-level perspective with role-based dashboards and reports, improving visibility into your security status and team performance through a centralised platform.


What is Security Operations in ServiceNow?

ServiceNow's Security Operations enhances security teams' effectiveness by streamlining response, remediation, and security visualization. It integrates seamlessly with the core platform to provide a all-in-one solution for incident and vulnerability management. Applications, like Security Incident Response and Vulnerability Response, effectively reduce security risk. By consolidating security processes and eliminating silos, Security Operations addresses the ongoing issue of breaches and offers a clear picture of an organization's security status.

What is vulnerability management and why is it important?

Vulnerability management enables you to identify, prioritize, and address software issues and misconfigurations that may be exploited by attackers, result in the accidental exposure of sensitive data, or disrupt critical business operations.

Amidst a plethora of vulnerabilities, the stakes are high. Data breaches bring significant financial loss, operational disruptions, trust erosion, and legal risks. An efficient vulnerability management system offers vital ongoing security by addressing IT flaws.

What are the unique benefits of Security Operations?
  • Deliver Efficient Security Response: Customers can link incident and vulnerability data to the ServiceNow CMDB for prioritizing issues. ServiceNow's NIST-aligned response workflow is customizable, streamlining post-incident reviews for quicker incident resolution.

  • Streamline Remediation: Customers can leverage ITOM to automate patching and workflows for security incidents and vulnerabilities. The well-established automation and orchestration, proven in various enterprise domains, boosts security response team efficiency.

  • Visualize Security Posture: Streamlined dashboards provide both executives and security analysts with real-time security status, offering a detailed view of specific incidents. CISOs and Security Operations personnel now have a centralized hub to understand whether the organisation's assets are truly secure.

See the possibilities by exploring your options with Unifii

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Chat with us