What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources About Us Careers

A bespoke and elevated employee experience through our ServiceNow Portal Design service

Give your employees a single location to access knowledge articles, order equipment, request annual leave and view other internal updates with our Portal Design Service.
Ease of access

A platform built for your business

The aim of a self-service portal is to provide your team with efficient resources to help answer common questions and problems, with no need to contact an agent. Service offerings on the portal can range from requesting goods and services through to logging timecards and accessing knowledge articles. The portal implementation benefits customers in a variety of different aspects. Its contribution to seamless working is focused on the below:

Simplify and speed up the creation process

Bespoke Portal Designs

At Unifii, we understand the importance of your IT experience being led by your brand, both customer-facing and internally. With ServiceNow, you can deliver mobile-friendly self-service experiences to your customers and employees with an easy-to-use portal framework – and we can help you tailor the portal so that it’s perfectly suited to you.

Rapid, robust application development

Increase accuracy and speed so developers can simply and quickly create application experiences.

Deliver engaging app experiences

Engaging app experiences increase depth and productivity for your customers, allowing them to make the most of your services.

Create smarter, build faster

Simplify the creation process so pro and low-code builders are more productive by leveraging no-code, drag-and-drop development tools.

Heighten productivity

Make ServiceNow your own

By utilising the ServiceNow Portal, your implementation can be led by your brand. Create your own version of the platform that is entirely suited to your business goals, needs and staff - we will help you to develop a user-friendly experience that is easy to navigate and will increase the value of your investment. Upgrade your systems with a platform that is flexible, responsive and constructed with your users in mind.

Here’s how we helped Mark from Bravura Solutions

The implementation of new services was crucial to our financial and technical growth. It has provided us and our customers with a modern, intuitive, and helpful portal with the ability to choose catalogued services that we provide. Unifii were amazing throughout the implementation, proactively assisting us at every step through to completion.

Mark Prior Service Operations Manager

Frequently Asked Questions

Why choose Unifii for ServiceNow portal design?

For our Portal Design Service we have a small, dedicated team of highly qualified and experienced consultants specialising in making sure you get the most from your self-service portal and exponentially improve your end-user experience. Our team can take your requirements and build a branded, bespoke portal to suit your needs.

For more information on self-service and Unifii's Portal Design Service, take a look at our blog here.

How long does it take to build a custom ServiceNow portal?

The length of the project will depend on the complexity of your requirements, it will be a much shorter engagement for an out-of-the-box self-service portal as opposed to a fully bespoke one.

You can find out more about the pros and cons of each here.

Do you have any Case Studies of your Portal Design work?

Yes! A lot of our builds are part of larger ServiceNow projects, so get in touch with us here and we can share some of our previous designs and builds.

Advice on how to evolve & adapt with you

Learn how our team can assist you in getting started and share best practises with you.

Meet our team

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform your processes with our educational resources.


See the possibilities with Unifii by exploring ServiceNow portal design

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.
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