What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources About Us Careers

Advisory & Strategy

ServiceNow is an incredible enterprise tool, but is your implementation the best it can be? Is it able to scale and adapt to your business ambitions? Whether you're new to the platform or looking to restructure an existing instance, we examine your goals in detail to ensure we find the ideal solution.


ServiceNow strategies that allow your business to grow

We work out an implementation plan that your business is guaranteed to benefit from. Every enterprise has different needs - we will find a solution that lays the groundwork for your business to mature and evolve.

We enable you to maximise value from your ServiceNow investment

As Elite ServiceNow partners, our experts have an in-depth understanding of ServiceNow and how it can impact your business. With knowledge that stems from client-side experience, we can ensure your ServiceNow solution is perfectly aligned with your business goals.

Elite ServiceNow Partners

Our highly qualified and experienced consultants know exactly what to ask to help you get the most out of the ServiceNow platform.

Client-side experience

We have come from client-side, so we know your pain points, business objectives, and how to get to where you want to be.

An extension of your team

We believe in our people – our team are all permanent staff, trained specifically in ServiceNow and are experts in the field.

Independent partner

We are an independently owned SME, making us small enough to be agile and flexible, whilst having a trusted and proven delivery framework which has worked for us for years.

Bespoke plan for you

A bespoke step-by-step implementation plan will cover everything from initial scope through to go-live assistance & ongoing support.

Experience based

Your industry. Your ambition. We can help.

We combine years of enterprise knowledge, industry best practices and the latest innovations to build stable strategies to support big ambitions. Our aim is always to ensure that our clients receive personalised business-focused solutions that enable them to be proactive in planning ahead and realising their goals.

  • Understand where you can improve & enhance your ServiceNow strategy
  • Implement simple, effective changes to your current processes
  • Learn from trustworthy specialists in the enterprise field
  • Move forward with a bespoke success-focused ServiceNow strategy

How Unifii align your goals with
Advisory & Strategy

Taking you through every necessary change so that you can perform at your very best
Step 1

Understanding your business & needs

We will engage with you to carry out a thorough discovery session. This step involves us completely immersing ourselves in your business. We'll become an extension of your team, and get to know all of your business functions, processes and pain points.

Advisory & Strategy.
Step 2

Proactive suggestions and advice that’s tailored to you

Once we have a clear understanding of your business, we can give you proactive suggestions and advice that's tailored to your unique circumstances. We provide our clients with an unparalleled service that's based on our in-depth understanding of ServiceNow and driven by our desire to add value, whilst removing the stress that can come with internal changes. We aim to build a shared vision for your future transformation.

Advisory & Strategy.
Step 3

Step-by-step guidance

We then support you in bringing your transformation plan to fruition. Your bespoke Advisory and Strategy plan will entail detailed insight into how you're currently using your ServiceNow platform. It will look at how you can do more with your investment and where exactly there is space for improvements, thus highlighting how you can add more long-term value.

We'll consider your business at every step of our recommendations, ensuring that every suggestion is specifically tailored to you, and help you monitor the value gains as a result of the whole process.

Advisory & Strategy.

Frequently Asked Questions

Why would I need Advisory and Strategy services alongside the ServiceNow implementation?

Ultimately, if people treat their implementation as purely a technology project, it's going to struggle in the long-term. The benefits of taking Advisory and Strategy is that there will be more of a focus on the transformation in the long term, and the goals you want to achieve.

We need to think about the people, the processes and the platforms that you want to be involved in the project. This ensures that you are using the right solution in the right place, and have the best foundation for success. The service allows you to invest in the right areas and reach an overall more effective, holistic outcome.

Do you only offer Advisory and Strategy for ServiceNow projects?

Unifii absolutely do focus on ServiceNow as a technology set - knowing the ins and outs of the platform is our speciality. Our sister division, Advolution, was set up to offer strategic advice across a plethora of technology and business processes, not just ServiceNow. Keep your eyes peeled for more information on Advolution here.

Why Unifii for Advisory and Strategy Services?

We have lived and breathed ServiceNow, and we've been customer side in this area, so we know exactly what we're talking about! We help you with your IT strategy based on our collective personal experiences. Many of our team have been responsible for the delivery of not just the platform, but the people, processes and the overall transformation outcomes. Therefore, we understand not just the expected results but the journey you have to go on in order to deliver them.

Advice on how to evolve and adapt with you

Learn how our team can assist you in getting started and share best practises with you.

Meet our team

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform your processes with our educational resources.


See the possibilities by exploring your options with Unifii

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

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