What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources About Us Careers

Our ServiceNow Applications

Using expertise from all of our consultants and many of our past implementations, we have built apps that are now on the ServiceNow store, with more currently in the works. Having a pre-built, conveniently packaged app that can be easily adapted to your company offers new ServiceNow capability, that doesn’t come out of the box.

What ServiceNow Apps do we have?

Ability to bring in new ServiceNow capabilities quickly

Our packaged apps have been built, rigorously tested and approved by ServiceNow, drastically reducing delivery time.

Elimination of complex procurement processes

Purchasing applications through Unifii's store eliminates the need for RFPs and new partner onboarding, so that you can enjoy a hassle-free experience.

Built to best practice and development standards

All apps are built in a scalable manner with a quality framework, so you can configure them to match your business needs.

Made to stand the
test of time

Each application goes through a recertification process annually to ensure it is compatible with each new ServiceNow release. As you adapt and evolve with your instance, so will our apps.

Workload Management

This app is your absolute go-to to effectively manage and progress your cases from submission through to fulfilment. This is done using an automated workflow; the app is extensible for any business department, back office function or team to put their unstructured processes into a coherent way of working. We've written two blog posts on this app - check them out here and here.

To find out more, click here.

3 ServiceNow apps by Unifii that bring your business to the next level.

Integration Engine

Having a strong integrations system in place can dramatically reduce the time spent manually carrying out tasks. Standing up new integrations is notorious for being time consuming and dull – taking this away can greatly improve workplace productivity, flexibility and use of your employees’ time.

The Integration Engine App minimises time typically required to stand up new integrations, using our bespoke data model. It provides a single point of management for integrations, and allows you to deliver them natively within your ServiceNow instance, without the need for any external tools.

To find out more, click here.

Sales Management

Many of our customers have historically used large, overly-sophisticated CRM systems for only a small percentage of what they can offer, resulting in a waste of their annual budgets. Unifii have countered this through our Sales Management app, which works seamlessly with your ServiceNow instance to track your key accounts, campaigns and opportunities throughout your sales pipeline and resourcing schedule. This way, you pay for the basic features you need, without complicating the process and wasting budget on unjustified licenses.

To find out more, click here.

Frequently Asked Questions

How do I gain access to Unifii Applications?

Please see our listings on the ServiceNow App Store - you can access this here. The store also gives you a full overview of each app in more detail.

How much does it cost to implement each app?

The cost of each application is dependent on how many ServiceNow licenses you currently have/how many people you plan to have using the app. For more info on this, please reach out to one of the team here.

How do I know which app is the right fit for my business?

Please get in touch with one of the Unifii team here - we'll get to know your business pains and decide which app(s) would be best placed to help you with them.

Advice on how to evolve & adapt with you

Learn how our team can assist you in getting started and share best practises with you.

Meet our team

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform your processes with our educational resources.


See the possibilities by exploring our ServiceNow store applicatins

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Book an app demo