What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

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ServiceNow Applications to take the platform even further

Easing your pain points is what makes us tick. We've identified our customers' key asks and packaged them up on the ServiceNow store, ensuring you have access to help your tools work even more effectively for your business.

Reaching new heights of functionality

Elevating the power of ServiceNow

Working with a variety of clients and numerous asks, as well as developing processes to help our internal teams work better, Unifii have developed a suite of applications inspired through real life use cases.

Ability to bring in new ServiceNow capabilities quickly

Our packaged apps have been built, rigorously tested and approved by ServiceNow, drastically reducing delivery time.

Elimination of complex procurement processes

Purchasing applications through Unifii's store eliminates the need for RFPs and new partner onboarding, so that you can enjoy a hassle-free experience.

Built to best practise and development standards

All apps are built in a scalable manner with a quality framework, so you can configure them to match your business needs.

Made to stand the
test of time

Each application goes through a recertification process annually to ensure it is compatible with each new ServiceNow release. As you adapt and evolve with your instance, so will our apps.

Providing solutions you didn't know existed

Helping you gain more from ServiceNow, quicker

Unifii's suite of applications will help you improve access to Citizen Services. They were used by Buckinghamshire Council to deliver essential services to residents during the height of the COVID-19 pandemic.

The apps we currently offer are: Sales, Financial Case Management, Training, Resourcing and Recruitment Tracking.

Frequently Asked Questions

How do I gain access to Unifii Applications?

Please see our listings on the ServiceNow App Store - you can access this here.

What does your Citizen Services Request Management application do?

Citizen Services Request Management allows you to streamline your public sector processes. CSRM provides local authorities and health organisations with a system to seamlessly manage citizen requests for services. It also streamlines the allocation of requests to relevant service providers, effectively managing these as well. Typical services and request types could include anything from housing and benefits to recycling and pothole repair.

The centralised system provides a workflow to turn citizens requests (submitted via an organisations web portal) into actionable tickets that are automatically assigned to service providers for management through to delivery.

You can find more information here.

Advice on how to evolve & adapt with you

Learn how our team can assist you in getting started and share best practises with you.

Meet our team

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform
your processes with our educational resources.


See the possibilities by exploring our ServiceNow store applicatins

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Book an app demo