What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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ServiceNow IT Operations Management (ITOM) - Part One

Updated: 7th Mar, 2022

The IT department is constantly evolving, having to adapt to transformation on an almost daily basis, especially in times of uncertainty.

More than ever, employees need access to a plethora of services and applications, all of which have to be managed and maintained, whilst also remaining cost-effective.

This is where ServiceNow’s IT Operations Management (ITOM) suite can provide significant value to an organisations’ ever changing IT landscape. ITOM is a collection of related applications within the ServiceNow platform, enabling the consolidation and simplification of internal processes, transforming old, manual ways of working into smart, automated workflows.

  • Discovery is an agentless system that finds applications and devices (configuration items) on your network. This includes the attributes of those devices, and stores them within the ServiceNow CMDB.

  • Service Mapping uses the information discovered through the Discovery process, extending it to map the CIs to defined business services and their corresponding component parts.

  • Event Management & Operational Intelligence are used to monitor and manage your IT systems. Using event management and operational intelligence enables you to anticipate and prevent system outages and resolve issues more efficiently, reducing impact to the business.

  • Cloud Management enables self-service access and management of cloud resources (such as Amazon Web Services and Microsoft Azure) through a single interface. Using cloud management ensures adherence to internal governance and business policies, and enables clear visibility on actual cost and how you can optimise spend.

  • Orchestration is the capability of automating simple and complex tasks on services, servers, applications and hardware, all from within the ServiceNow platform.

Over the next few weeks, we will take a closer look at each part of the ServiceNow ITOM suite, identifying their strengths and benefits, and how they can help you transform the way you manage your IT systems and processes.

At Unifii we are committed to offering professional and personal services for all things ITOM. So if you want to find out more, keep a look out for our weekly blog via the website. To book a demo of ServiceNow’s incredible IT Operations Management suite give us a call here or drop us an email on; we’d love to get you started today.


person smiling at the camera.

Written by

Myles Molloy

Director of Advolution

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