ServiceNow

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What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

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Receive exceptional results with Unifii and ServiceNow ITSM


With Unifii, ServiceNow’s ITSM platform will match your exact requirements, and provide the level of effectiveness, efficiency and scalability that your business needs to succeed.

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A smarter way to run your business

Whether your business has grown through careful planning, organic expansion or acquisition, it’s essential that your IT systems suit your current business model. Unfortunately, IT functions can often remain static even as other elements of a company develop, and this can lead to friction between old processes and new goals.

Reimagine your IT

Unify your business behind a single software system

It’s inevitable that if these discrepancies remain unresolved, business potential can falter or even grind to a halt. If your IT department has become outdated, it won’t be able to support your new business operations. Papering over existing issues can be an unnecessary waste of money, time and effort, and the amount of work needed to constantly resolve problems with legacy software will only increase as your business continues to grow.

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How can Unifii and ServiceNow ITSM help your business grow?

ServiceNow IT Service Management (ITSM) is a market leading solution that will revolutionise your business and bring harmony to your processes. Disjointed ticket management can cause frustration and wasted time using different manual systems. The suite of ITSM modules bring these disparate processes together in an end-to-end "single pane view," providing a harmonised experience to both the customer and your team.

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With analysis available instantly, businesses can start to understand where there are roadblocks in their processes and the operational changes required to fix these.

The Unifii team not only bring expertise from 100+ ITSM projects, we also have a large number of ex-client-side IT Service Management experts - we have lived and breathed ITSM and know what good looks like.

Combine Unifii with the power of ITSM, and you can start to understand and quantify the true customer sentient of IT performance.

Single source of employee
experience management

ITSM allows you to effortlessly streamline your employee experiences, from onboarding and transitions to return to workplace strategies. Good management of employee experience is fundamental to your business.

View on any device,
anywhere

Access to key employee services and information is hugely simplified, through web, mobile apps or Virtual Agent conversations. The versatility and accessibility of ServiceNow is key - resources can be viewed and utilised anywhere, anytime.

Accelerate your delivery
to a new level

The automation and seamlessness that ITSM gives your team makes for a significant difference in time spent on delivery. Processes are tightened and you will find yourself breezing through procedures that were hugely time consuming before.

Closing the gap between
teams and departments

ServiceNow allows you to understand where the disconnections are between internal SLAs and your customers' expectations. In turn, this means that background noise is minimised and your IT team can drive what really matters.

Here’s how we helped Catherine Little from Harrow Council

Unifii built up that level of trust by understanding our requirements so quickly and suggesting the right solutions for our organisation. The project has been a resounding success, it exceeded all of my expectations and everything I have heard has been completely positive!

Catherine Little Head of IT Operations

Harrow Council regain control and
elevate their IT service delivery

Unifii listened and understood the business challenges we were facing. The integration they performed, between ServiceNow and Jira, was completed in 10 days and has saved our internal teams valuable time. The Unifii consultants are very professional. The integration they performed between ServiceNow and Jira means we are seeing increased business efficiencies. I feel a valuable relationship and trusted partnership growing between our organisations.

Leanne Peters Continuous Service Improvement Manager

Companies House increases collaboration and developer efficiency by integrating ServiceNow and Jira with Unifii

The implementation of new services was crucial to our financial and technical growth. It has provided us and our customers with a modern, intuitive and helpful portal with the ability to choose catalogued services that we provide.

Working with Unifii has enabled us to better align our business processes to ITIL methodology. Unifii were amazing throughout the implementation. Proactively assisting us at every step through to completion.

Mark Prior Service Operations Manager

Streamlined operations and increased efficiency for a fast-growing technology service provider

The Unifii team exemplified true partnership and a one-team approach. This really drove the success of the project and helped us deliver everything on time.

Nicole Schloegl Service Director

Toshiba Tec overhaul their legacy processes to automate IT activities

Frequently Asked Questions

How long does a standard ServiceNow ITSM implementation usually take?

We understand that every implementation is unique and depends on a multitude of factors, including the size of the business and the business objectives - therefore there isn't a "standard." However you can typically expect an ITSM implementation to take around 3-4 months, which covers kick off through to early life support.

Why choose Unifii for our ServiceNow ITSM implementation?

As an Elite ServiceNow partner, we are a team of highly qualified, experienced consultants, who know exactly how to help you get the most from your implementation. Along with the experience we bring from 100+ ITSM projects, we also have a large number of ex-client-side IT Service Management experts - we have lived and breathed ITSM and know what good looks like.

Is there any support available following project go-live?

Of course! Unifii offers a range of support options, from CaaS (Consultancy as a Service) days through to Managed Services. We will be here to support you and your new platform on your ServiceNow journey, for as long as you may need.

Advice on how to evolve & adapt with you

Learn how our team can assist you in getting started
and share best practises with you.

Meet our team

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform
your processes with our educational resources.

Resources

See the possibilities by exploring your options with Unifii

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

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