What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources About Us Careers

Workload Management: Leave Email Anarchy Behind

Power up your ServiceNow platform with our Workload Management App. It's not just another tool, it's your secret weapon for conquering workload chaos. Pre-built and available on ServiceNow’s App Store, empowering your team to get on top of their key tasks and leave shared mailboxes behind.

Unifii Crafted, ServiceNow Approved

Discover how Unifii's Workload Management App makes a difference and delivers remarkable value in your existing platform. Get ready for your team to be inspired and get back to meaningful work.

What is ServiceNow and How it Makes Your Work Life Easier.

5 Reasons Why Shared Mailboxes for Request Management Don't Work Anymore

Our clients whose business processes involve a request management system have encountered a common set of challenges. While this old system may continue to trudge along, the truth is that it isn't a sustainable solution. Sticking with shared mailboxes can spell trouble, potentially dragging down customer satisfaction and wasting time and resources. It's a long-term threat to your business.

More Than Just a To-Do List: How to Manage Workload.

More Than Just a To-Do List: Cracking the Code of Workload Management

Ever witnessed the productivity rollercoaster within your team? One moment, it's a frenzy of customer requests drowning one member, while another hunts for tasks. We can all agree – this up-and-down ride isn't the dream scenario. But fret not, there's a smarter way to manage workloads.

Servicenow Platform Assessment.

Ditch the chaos of shared mailboxes and embrace next-level efficiency in ServiceNow

We've heard from Department Heads, ServiceNow Platform Owners and Process Owner. They've all sung the same tune - the struggles of juggling among mailboxes and spreadsheets and the untapped potential of ServiceNow. This's why Unifii came up with the Workload Management App - your swift and seamless answer to all these challenges.

A Platform Tailored To You

Workflows Optimised

Escape the never-ending chaos of shared mailboxes and the tangled web of scattered spreadsheets. Say hello to a new era of unparalleled efficiency, all within the ServiceNow ecosystem.

Reverse Unstructured Processes

Swap manual, complex day-to-day operations for effortless workload management through one integrated platform.

A True Enterprise Tool

Keeps track of processes with records of every single step to facilitate reporting, enhances transparency both internally and externally.

license reseller service.

Pre-packaged Application

Available in App Store for rapid deployment. No additional licenses required and enable swift integration of new ServiceNow features.

Customisations Supported

Build specific requirements, e.g. additional fields and integrations, without instance interference. Configured using best practices and development standards to match your business standards.

IT service management.

Continuous Enhancements

Scalable framework that adapts to agile business goals. Developed with a defined roadmap to enable consistent improvements and compatibility with the latest SN release.

See the possibilities by exploring your options with Unifii

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Book a strategy session