What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

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Service Overview

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

Service Overview

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Automate software, hardware and cloud licenses through IT Asset Management

Effectively track and manage your hardware and software assets for the duration of their lifecycle, all through the ServiceNow platform.
Regain control

Complete visibility of your IT estate

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. You need to have a clear understanding of what you currently own, and then ask the questions:

  1. Are we buying what we need?

  2. Are we using what we have?

  3. Where are our assets located?

There are three primary types of IT asset management: hardware, software and cloud.

  • Hardware: This refers to the physical hardware within your organisation - PCs, laptops, mobile devices, printers, copiers etc. Any hardware that is used for data management purposes within your organisation falls under this category.

  • Software: Probably the most complex type of ITAM, software asset management (or SAM) involves things like licensing, shadow IT and compliance requests. Software assets need to be continuously tracked and reviewed.

  • Cloud: ITAM tracks the cost and usage for cloud resources, including software as a service (SaaS), infrastructure as a service (IaaS) and platform as a service (PaaS).

Optimise your resources

Monitor the full IT asset lifecycle

Individual enterprises may well define the IT asset lifecycle in slightly different ways. However, the structure generally begins as a need being recognised and a request made following that. Important factors are then highlighted - what assets are needed, how to obtain them and how they will be used.Request: a need is recognised and a request is made
Fulfilment: Building, purchasing, leasing or licensing of the asset
Deployment: the asset is installed into the IT ecosystem
Monitoring: ensures the assets is functioning effectively
Service: assets are maintained and upgraded to prolong their life
Retirement: assets are retired and disposed of once they are no longer needed

Optimise your asset investments

ServiceNow's ITAM suite allows you optimise your asset investments. In knowing your asset spend and usage, you can make more informed decisions and ultimately drive better outcomes.

Reduce risk

The product will give your team capacity to reduce compliance risk and software spend and enhance your use of licenses.

Enjoy increased visibility

Knowing what you own and how you are using it is crucial for lifecycle management. Mitigate risk with regards to your asset usage and enable regulatory requirements to be better enforced.

Manage spending

Reduce what your team is spending on assets and streamline your lifecycle processes to minimise wasted resources.

Frequently Asked Questions

How long does a standard ServiceNow IT Asset Management implementation usually take?

A standard ServiceNow ITAM implementation with Unifii generally takes around 2-3 months. For SAM Pro another 2-3 months will be needed, depending on the software publishers chosen and the complexity (both can be run alongside a discovery implementation). However we do understand that every implementation is unique and depends on a multitude of factors, including the size of the business and the business objectives, therefore the complexity of the project will affect the length of time.

Why choose Unifii for our ServiceNow ITAM implementation?

As an Elite ServiceNow partner, we are a team of highly qualified, experienced consultants, who know exactly how to help you get the most from your ServiceNow ITAM implementation. We have delivered multiple ITAM projects for customers across sectors as broad and diverse as local government organisations, technology MSPs and large scale service providers.

Are there any other dependencies?

ServiceNow's Software Asset Management Pro (SAM Pro) module requires IT Operations Management (ITOM) to be in place first in order to perform software discovery. Learn more about ITOM here.

Is there any support available following project go-live?

Of course! Unifii offers a range of support options, mainly through our Platform Management Services (click here for more info). We will be here to support you and your new platform on your ServiceNow journey, for as long as you may need.

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Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform your processes with our educational resources.


See the possibilities with Unifii by exploring the ServiceNow platform

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

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