What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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Unifii joins elite group of G‑Cloud 12 partners

As part of our ongoing commitment to the public service sector, Unifii is proud to announce that as of today we are now official UK Government G-Cloud12 partners. 

Public bodies across the UK can obtain the products and services they need direct from Unifii, avoiding long tenders and complex procurement processes.

Unifii is officially recognised as a government-approved provider of cloud support and software services. Our solutions help public sector organisations improve the quality of service delivered to stakeholders and provide real value from their IT spend.

Cloud transformation is a click away

Using the Gov.UK Digital Marketplace, organisations are able to get access to solutions directly from Unifii. From consulting services, to project implementation, as well as managed services, we provide you with the resources and knowledge to meet your strategic goals. You can rely on our expertise in delivering public and private sector cloud projects to secure successful outcomes for your organisation.

Our service offerings can be accessed via the Digital Marketplace portal. These powerful solutions increase workplace productivity, efficiency and support new ways of working to deliver greater stakeholder value:

  • ServiceNow simplifies enterprise service management, allowing you to automate workflows across your organisation. By uniting functions such as HR, Customer Service, Security and IT, you can automate cross-functional processes, improve operational efficiency and ensure the smooth flow of information.

  • TalkDesk provides a cloud-based omnichannel contact centre, allowing for improved stakeholder communications – even with a distributed workforce. 

  • Fuze Unified Communications unites voice, video, instant messaging and conferencing calling into a single platform that accelerates and empowers communications.

Brand new for the G-Cloud12 framework is our ServiceNow ITSM modular deployment option. Working alongside your internal stakeholders, our client-side team of professionals accelerate the modular delivery of standard processes into your production environment. This shortens time to value and allows you to regain control of your most complex processes quickly.

A continued commitment

Unifii has been an approved G-Cloud supplier since version 7 of the framework. In this time we have worked closely with a variety of public sector organisations, helping them to unleash the power of the cloud to increase efficiency, reduce costs and to raise the quality of service provided.

This new G-Cloud12 approval is just the latest step in our journey towards becoming the chosen partner for public sector cloud engagements. 

To learn more, please take a look Unifii’s services on the Digital Marketplace or alternatively get in touch with our experts here.


Written by

Michael Campbell

Head of Delivery Control

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