What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources About Us Careers

We're excited to announce that Unifii is now a supplier under the G-Cloud 13 framework!

G-Cloud is a platform through which public sector organisations can buy cloud services directly from a supplier. It first opened in 2012 and has now reached its thirteenth iteration. After many years of being able to sell services via the G-Cloud computing initiative, we now sell services from the new G-Cloud 13 framework.

The framework allows public sector organisations to reduce the time and risk involved in buying cloud products or services from the private sector. It involves public sector buyers being presented with a shortlist of pre-approved suppliers, allowing them to easily find the right supplier for them. This process reduces the length of the buyer's procurement process by allowing them to directly award a service, or choose to complete a mini competition to finally select their chosen supplier for their service requirements. Unifii offer a variety of services via G-Cloud 13, predominantly ServiceNow implementations and platform management.

Customers should bear in mind that the way they will access and use the digital tool for G-Cloud 13 is changing. In summer 2022 the Crown Commercial Services launched a new digital service called the Public Procurement Gateway (PPG). G-Cloud 13 will go live on PPG’s contract and award service in November 2022.

Key benefits of the G-Cloud framework

For buyers:

  • It's an easy way to find out about smaller suppliers who could best meet their requirements. 

  • G-Cloud has sped up the procurement process - this has in turn reduced the cost. 

  • It has provided a basis for IT procurement; for example, in contractual terms and conditions by increasing transparency.

For suppliers:

  • G-Cloud is open to suppliers of all sizes – previously, smaller sizes may have found it difficult to invest time and resources in a long framework application process. 

  • The simplified application process creates a fairer and more competitive marketplace. 

  • G-Cloud allows buyers to direct award a contract.

What will G-Cloud 13 provide?

G-Cloud 13 will replace G-Cloud 12 and continue to provide cloud hosting and software services. The following changes have been introduced: 

  • Improved terms and conditions with greater inclusion for the provision of day rate cloud support services.

  • Introduction of the latest procurement policies.

  • Introduction of a fourth Lot for further competition for Cloud Support Services for larger, more complex requirements.

Key benefits of G-Cloud 13

The new framework builds on the benefits of the previous framework. Key points include:

  • Access to multiple suppliers and cloud services, including a high number of SMEs. 

  • Quick and easy route to market.

  • Access to the latest cloud technology and innovation. 

  • Improved pricing via further competition for Cloud Support Services in Lot 4.

To read more about the process of buying through G-Cloud, read our blog here. For more information on ServiceNow and what Unifii could do for you, please reach out to one of the team here.


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