With ServiceNow’s latest software release, Paris, we can see many exciting new features and enhancements brought to their already market-leading platform.
I have taken some of my favourite additions and improvements to the platform, many of which ServiceNow have tailored to this years’ enterprise challenges, including improving productivity, elevating customer experiences and simplifying the ability to respond to escalations rapidly.
IT Service Management
These above are just some of the many new exciting features available in the Paris release, and you can access the release notes here.
With ServiceNow operating an n-1 model (n being the latest release and n-1 being the previous release), we are finding that it is becoming increasingly important for customers to upgrade at least once per year to ensure access to the latest capabilities.
At Unifii, a ServiceNow Elite Partner, we can assist in every aspect of your upgrade journey and give you full confidence that your upgrade will be a success. With over 150 successful upgrades to date, we will ensure your upgrade is planned and managed from start to finish by a dedicated team of consultants.
If you’re interested in finding out more about what we can do to help, please get in touch here.
Dave Fisher is Head of Managed Services at Unifii. Dave leads the delivery of key services to Unifii customers and is committed to maintaining high customer satisfaction. Dave has been working in Service Management for over 20 years and has worked client-side at companies including Sky and Baillie Gifford.