What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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Unifii are now a supplier for ServiceNow on HEAnet

ITOM ServiceNow.

We are excited to announce today that Unifii has partnered with HEAnet, Ireland’s National Education and Research Network, to supply IT Service Management solutions via ServiceNow to institutions all across the country. 

We will now be bringing our innovative digital solutions to Ireland’s public sector with a new ITIL-aligned framework. 

As part of HEAnet’s new IT Service Management framework, we’ll be the first port of call for anyone looking to leverage ServiceNow and deliver cloud-based integration and automation services to academic institutions throughout the country. We will now be able to deliver best-in-class ITSM tools, combined with our own specialist strategy, to some of the most prestigious education institutions in Europe. Working with HEAnet will allow Unifii to share experience in streamlined project delivery and cutting-edge technical expertise to a number of world-leading research and education centres represented by HEAnet. 

HEAnet delivers high-speed connectivity and IT sharing services to all branches of the Irish education sector and represents over 1 million users, including staff and students. This helps Irish students and researchers to access online education resources and connects them with other national and international networks across the globe. HEAnet represents a number of instantly recognisable organisations, such as Trinity College Dublin, one of the seven Ancient Universities of Britain and Ireland. It also represents University College Dublin, the Royal College of Surgeons, almost a dozen Institutes of Technology, numerous Education Training Boards, and over 780 post-primary schools in Ireland.

Institutions such as these will now be able to access the ServiceNow cloud-based digital solutions directly from Unifii and we are incredibly excited to be a part of this new framework. Unifii has been at the forefront of cloud-based ITSM for a decade now and we have been able to help a number of businesses and public sector organisations meet both their short and long-term goals.

By providing the tools and processes needed to better align the technology that you utilise with the projects that you wish to embark on, we can deliver a seamlessly integrated, cloud-based IT Service Management system that will help you respond in the most efficient way possible to any task that presents itself along the way.


Written by

Andrea Wallace

Director of Ireland

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