Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.

IT Operations Management (ITOM)

Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed.

IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.

Customer Service Management (CSM)

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.

Strategic Portfolio Management

Utilise ServiceNow SPM to manage and analyse projects throughout your organisation. Empower you with total visibility to measure outcomes against your goals.

Security Operations

Enter ServiceNow's Security Operations suite, where cutting-edge technology meets unique capabilities to fortify your cyber resilience.

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources

Overview

Insights & Resources

We want to empower you with useful content, all written by our talented team members! Discover what Unifii have been up to, find useful resources and tips for ServiceNow and sign up to our upcoming events.

Insights & Resources

Case Studies

Read about how we've helped enterprises like yours reach their business objectives. Our case studies cover the IT transformations of clients from a range of public sector, retail and financial services backgrounds.

Blogs

Unifii's blog posts are helpful resources full of tips, tricks and strategies. They can be useful whether you're going ahead with a ServiceNow implementation or are still browsing options.

eBooks

Our eBook library covers everything from ServiceNow resources through to thought leadership pieces. They enable you to make conscientious decisions, and typically discuss ideas and topics in more depth than our blog posts.

Events

Learn more about any upcoming virtual or in-person meetings happening at Unifii.

News

All the latest stories, guides and client wins happening at Unifii - read about what we're up to and for interesting updates within the ServiceNow space.

About Us Careers

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Company ServiceNow

FoCus 2023 in Edinburgh: Uncover CSDM ServiceNow Implementation with Real-World Use Cases

Our FoCus meet-up in Edinburgh has been concluded 2 weeks ago and we were very lucky to have been joined by clients and ServiceNow experts from the city, sharing the latest insights and knowledge on CSDM implementation. It was fantastic catching up with everyone face-to-face and having the opportunity to bring the Scottish ServiceNow community closer together.

Exploring CSDM ServiceNow Implementation

We were incredibly grateful to have Michael, David and Guy, who generously shared their experiences with CSDM and the transformation journey of clients. We’ve put together a few key points that you might find useful when planning for your own platform.

Our Speakers

Our Managing Consultant, Guy Outram, started by introducing Unifii and our distinctive approach to implementing ServiceNow. Drawing from our first-hand experience as clients ourselves, we understand precisely what our customers need and how we can best support them in achieving their goals. Guy also gave a glimpse of the brand new Business Change and Transformation service by our sister brand, Advolution, which aims at driving optimisation in your business through fundamental organisational changes. Stay tuned to our news section for more details.

Michael, with his extensive experience as a Service Architect at Hitachi Energy, then took us through the company’s CSDM implementation journey. He outlined the process into 3 main parts: Plan, Safeguard and Foundation. Michael uncovered some of the most common challenges they had found in each phase e.g., data literacy and limited ownership, and guided us on how the team has managed to overcome all of those obstacles.

Following Guy and Michael’s presentations, David Fisher, one of our esteemed consultants, took the stage to demonstrate the step-by-step process of an Instance Scan conducted by team Unifii. With real-life data from cases that we’ve worked on, he emphasized the importance of assessing the level of platform maturity before implementing CSDM to maximise the benefits and suggested various scan options for organisations with different business needs.

Uncover CSDM ServiceNow Implementation with Real-World Use Cases. — David Fisher, one of our esteemed consultants, took the stage to demonstrate the step-by-step process of an Instance Scan conducted by team Unifii.

Networking Opportunities

The talks on CSDM generated lively conversations among our attendees, turning the 30-minute session into a 1.5-hour round table discussion. Our customers shared with each other the challenges they were encountering and the specific business circumstances they faced, while Unifii’s expert consultants gave further advice on CSDM implementations and possible solutions based on their practical experiences working with clients from diverse backgrounds.

The fruitful exchange of ideas and insights fostered a stronger bond within the ServiceNow community. We are genuinely grateful for having such opportunities to connect and learn from each other. We are actively planning more occasions like this so please keep an eye out for our upcoming events!

If you would like to delve deeper into any of the topics mentioned or are interested in meeting us in person, please let us know by leaving your contact details here and one of our team will get in touch shortly.