ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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The very best of 2022 at Unifii

Updated: 19th Dec, 2022

It’s been another unbelievable year for Unifii, and we could not be more proud of our team. It’s time to once again go through our key achievements and notable moments from 2022, and celebrate them!

We won a Best of British award

Unifii were thrilled to be awarded the Best of British award for 2022 by Business Reporter and The Independent. This is a prestigious accolade which recognises a handful of businesses around the country who have demonstrated excellence in their working practices. In addition, these businesses have driven the British economy forward through such uncertain times as a worldwide pandemic and the challenging working landscape that has followed.

Our Managing Director Steve Mamelok and Sales Director Myles Molloy discussed the key ways we can eradicate the “us vs them” culture that remains ingrained in many organisations, as well as getting rid of siloed operations for good, in our brand new article published in Business Reporter. Check it out here.

We were featured in ERP Today

We were featured in both the print and online versions of the February edition of enterprise technology magazine ERP Today.

We were lucky enough to be interviewed across topics such as how we position ServiceNow to prospects, the additional value that it delivers, and how we ensure that implementations are pain-free for customers. This was some fantastic exposure for us in a top industry publication – check out the full article here.

We were recognised as the ServiceNow EMEA Accelerated Growth Partner of the Year 2022

This award demonstrates that we have greatly accelerated our certification growth and pipeline over the past two years. The ServiceNow Global Alliances and Channel Ecosystem (ACE) organisation recognises the achievements of best-in-class partners who have contributed to ServiceNow’s growth trajectory by driving successful business outcomes for our joint customers. 

Unifii’s approach isn’t just focused on implementing ServiceNow, but more on the long-term strategic goals of the business. We aim to configure the platform so that it supports these goals, using a set of tried and tested, real-world core process experience and proven tools and techniques. Our processes are data-driven, enabling faster deployments and simplifying ongoing management; ultimately, this provides a foundation for teams to maximise value and ROI from their ServiceNow investment. We are so so grateful to win this award in recognition of that.

One of our directors was named a One to Watch

In October, one of our Managing Directors was named as a “One to Watch” in the LDC Top 50 Most Ambitious Business Leaders programme for 2022.

The Ones to Watch is a programme supported by the Times, which recognises and celebrates those who are making waves in their sectors, having a positive impact on their customers and employees, and who are the driving force behind the UK’s most successful and fast-growing medium-sized firms.

This was fantastic recognition for Steve, who is excited to share Unifii’s journey as we continue to help businesses around the world discover their digital capabilities with ServiceNow.

We hosted three FoCus events throughout autumn

The FoCus events were all about bringing together the ServiceNow community. They acted as exceptional opportunities to discuss the latest developments and news within the ServiceNow space, and how partners like Unifii bring value to customers of the platform.

The events took place in Edinburgh, London and Manchester respectively. Topics covered included a deep dive into the newest ServiceNow release (Tokyo), what SecOps is and why it is important, talks from our customers EMIS Health and Buckinghamshire Council, and our tips for creating a solid ServiceNow roadmap.

We took part in the ServiceNow World Forum

The ServiceNow World Forum events allows the SN community to engage with world-class leaders, through keynotes, localised insights, and other enlightening sessions. We hosted a stand alongside some other incredible partners, including Deloitte, FlyForm, Accenture and Microsoft. This was the first World Forum in three years, so it was fantastic to be able to take part.

Principal Consultant Mike Turner gave a bitesize talk covering all things reporting and analytics. The event opened the way for some brilliant discussions and networking with new people, before we headed over to The Gas Station in Kings Cross for drinks.

We’ve been doing a big charity push

Our Virtual Mission began in June, which is where we aimed to raise money by challenging everyone to complete 142.5 hours of exercise – whether that be running, walking, cycling, yoga or whatever they would prefer. We raised over £1,000 for Hospiscare and completed a total of 590 hours of exercise, with the overall total distance completed being 2,282.95km.

Unifii are also in the process of doing a blood drive to see how many pints of blood we can donate. Only about 3% of the UK give blood, so this was something we were keen to get involved in. And finally, we have a Unifii company cookbook in the works, with various different recipes being submitted from across the entire team. We aim to have the cookbook finalised by Christmas time!

Unifii continues to grow

This calendar year, we’ve hired 39 new employees in UK and Ireland, and 10 in our India office. After growing our team massively in 2021, it was a key aim of ours to keep up the trajectory into 2022.

 

As always, the biggest thank you and Christmas wishes to our amazing team and customers. We can't wait to continue doing fab things and making waves - bring on 2023!

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