What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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A new normal built on connection

Updated: 7th Mar, 2022

How IT Operations Management can help businesses adapt to the new way of working

2020 is a year we’ll never forget, one that may change the way we work for decades to come. The years events have forced our hand, changing the way we work and communicate, how we conduct business, our economy and most shockingly – reducing the availability of toilet roll. Whilst current times are undoubtedly challenging for businesses, the bigger unknown is predicting what the landscape on the other side of COVID-19 looks like.

We believe one overarching theme has been highlighted and will prevail from these uncertain times, and that is the power of connection; be it connecting to ourselves, our technology and even each other. 

The events this year have highlighted just how quickly we can shift our work culture and as a result of this, the way we work and access our tools in the future is going to change, and evolve. Only recently, Twitter announced that it’s employees could work from home indefinitely, an era defining moment for a global workforce. Other digitally-minded businesses are following suit including Slack and Facebook, whilst others will return to the traditional office, but undoubtedly many will aim for something in between.

No matter how the balance falls, employees will be given more choice relating to how and where they work, creating a challenge for business IT operations. This mix of onsite and remote working can go one of two ways; creating disconnected, siloed workforces held captive by out of date tools and infrastructures; or unified teams taking advantage of digital transformation.

Like the new workforce, technology won’t be limited to a physical location, and it will need to be agile enough to cope with a future we can only predict at the moment. There are some tools including ServiceNow’s IT Operations Management (ITOM) suite of applications, which are designed for connection and will help businesses build the scalable bridges they need to operate in the future.

Giving clear visibility into your business services, infrastructure and the dependencies and relationships between them, ITOM helps to drive operational excellence, increased service uptime, and optimised cost and service delivery. This in turn enables the consolidation and simplification of internal processes and transforms old, manual ways of working into smart, automated workflows.

The way we live and work will continue to change and this can enable us to work in a way which supports us through the use of new, innovative technologies aimed at making our working days better. The technology exists now to support this shift and will evolve with the enterprise landscape. Businesses have the opportunity to reduce operational costs, streamline workflows and deliver modern services, all while offering employees a better work/life balance. We thought we valued connection before this pandemic, but the recent disconnect from family, friends and colleagues has reminded us just how important getting it right is.

Unifii are here to help you build bridges and connect your business with ServiceNow’s IT Operations Management solution, read about the benefits here. We invite you to schedule a free session with an expert to see how the platform can elevate your enterprise.

Enquire Now!


Written by

Matthew Hart

Ex - Principal Consultant at Unifii

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