What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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Return to case studies

Building custom applications for a FTSE 100 financial services organisation

A large Financial Services organisation needed to enable their finance department to gain understanding on whether they were delivering a good quality service in a timely manner to its internal stakeholders and external partners. The team were struggling to even confirm which deliverables were overdue or no longer necessary. In some cases, status reports were often two weeks (or more) out of date when presented.

The business recognised these challenges were the result of organic process growth and acquired companies being bolted onto the department instead of onboarding into a standardised service delivery model. Additionally, they appreciated the need to move from unstructured email communication channels to a standardise workflow based approach, which would introduce simple, intuitive processes that would only be easily accessible to the business users.

Key Benefits:

  • Complete removal of archaic manual processes (query emails and tracking spreadsheets)

  • A significantly enhanced user experience through the provision of upfront knowledge

  • A fit-for-purpose approvals process and automated decisioning

  • Reduction of re-work now that all information is captured in once place

  • Improvement to visibility of information on the status of processing requests, now accessible to the management team

  • Improvement of operational efficiency and reduction of cycle times

  • Reinforced support for organisational change

  • Provided operational teams with transparency on business processes

Book a free consultation here to see how Unifii can add value to your organisation.


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