What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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Return to case studies

Toshiba Tec overhaul their legacy processes to automate IT activities

The Challenge:

Toshiba Tec’s service team had been using an outdated legacy system for many years. It was not offering enough capacity to keep up with their business requirements and ever-changing IT trends; this meant it was becoming increasingly difficult for the team to carry out simple tasks using the system, making them resort to emails and other slow, time-consuming processes. The legacy system also had an impact on their internal processes because the information available to employees was limited – again, this resulted in excessive manual intervention.

The Unifii team exemplified true partnership and a one-team approach. This really drove the success of the project and helped us deliver everything on time.

Nicole Schloegl
Service Director

Key Benefits:

  • During the project, two go-lives were completed. Once Unifii had finalised the ServiceNow implementation, there was complete visibility of internal data and the ability to share these insights with customers (helping to keep their customer service team accountable). Staff could now enjoy access to information and data they had previously struggled to view, and the difference in the level of detail was exceptional.

  • In total, 38 enhancements were made for Toshiba Tec, the most crucial of these being the increase of automation and the new use of self-service. The help desk teams are now able to prioritise tasks and tickets depending on the criticality of the issue or the customer; prioritisation of this kind was purely manual before.

Book a free consultation here to learn more about how Unifii can add value to your organisation.


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