What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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Talkdesk achieves greatness through investment innovation

Technology has had to quickly adapt to more employees having to work from home, with cloud software usage growing. Talkdesk have seen rapid growth in recent months, providing a solution to keep businesses going through this unprecedented time.

Solutions like Talkdesk have been vital in ensuring business continuity with good customer service. The Talkdesk platform provides a unique and reliable cloud-based contact centre where customer service agents can be as effective from their homes as they would have been if still in the office. 

Talkdesk have been announced as winner for the Best Contact Centre Platform and finalist for the most innovative product in the UC Today 2020 Awards. They’ve also recently announced Series C funding of $143 million, allowing Talkdesk to continue with global expansion and enable additional investment into other key areas for the business.

The global pandemic has fuelled the importance of customer experience for business continuity. Talkdesk provides an innovative CX platform and solutions to help every organization provide the best possible and amazing customer experience,” said Mark Smith, chief executive officer and chief research officer, Ventana Research. “Our recognition of Talkdesk to receive the Ventana Research Digital Innovation Award in CX for 2020 is yet another example of the investment in innovation. The growth and funding is testament to the confidence and trust in the brand by customers and partners who have committed to Talkdesk.

Earlier this year Talkdesk launched 20 new products for the CX cloud end-to-end solution. These solutions are just the start of their product development plans helping customers to grow with Talkdesk platform. 

We are really excited to be partnering with Talkdesk. To find out more about the Talkdesk platform, check out this link.

If you’re interested in using the award-winning Talkdesk then book in a demo today by contacting the Unifii team by dropping us an email on or giving us a call here


Written by

Michael Campbell

Head of Delivery Control

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