What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do


Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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Unlocking Full Potential of Your ServiceNow Platform: 4 Reasons Why You Need Unifii’s Platform Management

Updated: 25th Mar, 2024
5 Reasons Why You Need Unifii’s ServiceNow Platform Management.

In today's fast-paced business landscape, getting things done quickly and smoothly is key. As companies race to stay ahead, the demand for streamlined processes and seamless operations has never been greater. This is where ServiceNow comes in - a powerful platform that totally changes the way businesses manage their work. And if you want to really make the most of it, teaming up with a company like Unifii, an Elite ServiceNow Partner, can make all the difference.

Why Unifii's ServiceNow Platform Management?

At Unifii, we get it - managing ServiceNow instances can be quite the puzzle. That's why we're here to simplify the process, decode your platform issues and help you make the most out of ServiceNow. Here are just a few reasons why partnering with Unifii will transform your ServiceNow experience:

  • Early Visibility and Expertise

As an Elite ServiceNow Partner, Unifii enjoys early access to upcoming features and enhancements coming down the pipeline. This means that our clients are always at the forefront of innovations, with their ServiceNow instances always up-to-date and equipped with the latest functionalities.

Moreover, our team of experts brings a wealth of experience from working across multiple platforms and product lines. Whether it's troubleshooting issues or optimising processes, our diverse skill set enables us to tackle challenges swiftly and effectively. With Unifii by your side, you can rest assured that any issues you encounter have likely been tackled by us before, ensuring smooth resolution.

5 Reasons Why You Need Unifii’s ServiceNow Platform Management.
Unifii enjoys early access to upcoming features and enhancements coming down the pipeline.
  • Business Understanding and Seamless Integration

At Unifii, we don’t just focus on the technical know-how but also dive deep into the business side of things. Many of our team members have previously worked on the client side, experiencing firsthand the challenges and pain points of managing ServiceNow instances. This unique perspective allows us to tailor our solutions that precisely align with each customer’s specific needs and objectives, ensuring seamless integration and maximum ROI.

  • Reliability and Consistency

Finding and retaining qualified personnel to manage ServiceNow instances can be quite a daunting task. From advertising roles to training new hires, the process can be time-consuming and resource-intensive. But with Unifii, you can leave the burden of recruitment and training behind. Our team of dedicated professionals is equipped with the expertise needed to handle all aspects of ServiceNow platform management, from day-to-day operations to patching and upgrades. With us, you can trust that your ServiceNow instance is in capable hands, freeing you to focus on what matters most - driving business growth and innovation.

  • Strategic Guidance and Support

Unifii doesn't just manage your ServiceNow instance; we become an extension of your team. Depending on the package you choose, you'll have dedicated experts who understand your processes, business objectives, and instance inside out. Working closely with you, we ensure your ServiceNow roadmap aligns perfectly with your broader business strategy, providing valuable insights and recommendations as we go. Whether you’re working on optimising processes, automating workflows, or integrating systems, Unifii stands by you, giving you unwavering support every step of the journey.


To wrap it up, partnering with Unifii for ServiceNow platform management is a game-changer for businesses looking to streamline their operations and unlock the full potential of ServiceNow. With our inside scoop, seasoned expertise, and unwavering commitment to excellence, we’re here to supercharge your journey toward achieving your business goals. So, why settle for mediocre when you can have the best? Choose Unifii as your trusted partner for ServiceNow success and get ready to experience the difference for yourself.



Written by

Nina Sgroi

Head of Platform Management

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