As we move into 2024, many of us may choose to start the new year with a thorough health check to measure our wellbeing and fitness, understand the current state of our body and get ready for any future challenges ahead.
The same applies to your company’s ServiceNow platform. It is indeed a powerful tool that can help organisations streamline their operations and improve efficiency, but the key to ensure that the platform is functioning at its best will be a regular platform assessment.
How can Unifii’s ServiceNow Platform Assessment (aka Health Check) unleash the full potential of your platform?
By conducting a Platform Assessment, organisations can proactively address any issues of their platform before they can possibly hold back teams’ performances. With a detailed inspection, you’ll get analytical insights into your system and directions for improvements.
Multiplex, a leading international construction contractor based in Sydney, teamed up with Unifii for a Platform Assessment after using ServiceNow for two years. With the straightforward configuration review and sound recommendations suggested by Unifii, Multiplex was able to execute improvement activities and integrate newer technologies. Read the full case study here to see how we helped the Multiplex team to fully utilise the platform and improve their efficiency.
What do we offer in our Platform Assessment service?
By reviewing your system, our Platform Assessment service will recommend practical solutions to take your platform to the next level. In order to assist you in bridging performance gaps and accelerating upgrades, we will provide you with the following deliverables.
A configuration and customisation assessment against best-practice standards
A comprehensive report of scalability, manageability, performance and upgradeability of your instance
Recommendations of improvement work to ensure performance-impacting issues can be completely resolved
What’s the difference between Platform Assessment and ServiceNow’s Health Scan?
We believe Unifii’s Platform Assessment service is the perfect complement to ServiceNow’s Health Scan feature. In addition to the general “score” given by the platform’s existing functionality overlooking just the configuration, our Platform Assessment will dive into the actual data usage of your business and point directly to the source of any issues as well as the corresponding solutions.
Our team will remotely run the Platform Assessment, with no interference or disturbances to your organisation’s internal operations. We will identify problems before they escalate, then recognise and explain to your team the key areas for optimisation.
If your business has been adopting the ServiceNow platform for a while now and is looking for ways to freshen it up, get in touch with us and we will get it sorted.
Next Steps: Platform Management
Now that you've got the report on your instance performance, it's time to tackle the next mission: getting potential risks out of your way. But wait, how do you handle that with a team that's stretched thin? Well, guess what? Unifii's got your back.
We've been in the loop with our customers and heard about all the pain of simultaneously keeping up with the constant platform upgrades and wrestling with years of tech debt accumulated through the years. Not to mention the daily grind of ensuring everything runs buttery smooth for your users.
The struggle is real, but hey, we can take that away from you! Our dedicated Platform Management Team and vast ServiceNow knowhow are here for you. Partner up with Unifii and you've found yourself a trusty wingman to handle the nitty-grity stuff. We'll tackle the heavy lifting while you focus on the big picture. Intrigued? Read more about it here or leave your details fort a chat, our team's all set to talk you through what we can bring to the table!
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