Whilst we wave goodbye to another festive season and bring in the start of 2022, it’s likely that many (if not all) of your team have been experiencing that slightly rusty, lethargic post-Christmas feeling while we adjust back to reality. The Teams meetings, new project deadlines, never-ending Excel spreadsheets and meals that no longer consist of cheeseboards and Baileys (sadly)...along with this, many people will be making an active effort to be healthier and more disciplined. After all, everyone works better when they feel good in themselves.
Surely it only makes sense, then, that your business workflows and tech stack deserve the same attention and care? If you’re functioning at peak performance in your personal life, it would be an awful shame to drag this down by your ServiceNow platform not operating as its best...
That’s why we think this is the perfect time to ensure that your platform is also being re-evaluated, in order to perform exceptionally in 2022. The purpose of Unifii’s Platform Health Check service is to allow you to dig deeper into your implementation, how you’ve been using it so far, and what can be changed to improve performance as well as ROI from it. Just as personal goals of yours might be to cut down on Just Eat orders or devote less time to scrolling Facebook, Unifii assess if there are any minor changes necessary to help your ServiceNow function better as a whole. A shiny new and improved instance to match the shiny new and improved you – sound good?
If your IT processes are outdated, they may be causing (often unseen) friction with your business goals and development plans, and ultimately holding your team back from optimal execution. Especially if you’ve been using ServiceNow for a few years, it can become second nature to start overlooking faulty or unnecessary processes. Our Health Check differs from ServiceNow’s Health Scan in that it provides additional clarity on your current processes. While the Health Scan gives you a score based on how “well” your ServiceNow is currently performing, Unifii’s Health Check tells you where the issues are and where to go from there, with a list of what needs to change. You will better understand common configuration errors, gain handy tricks and efficiencies, and accelerate upgrades. We also place more of a focus on your platform’s usability and practicality - does the customer experience make sense? Does everything flow in a logical way? We then provide a set of detailed recommendations on how to proceed based on the findings.
We possess an in-depth knowledge of all things ServiceNow, so are perfectly positioned to show you what functions are operating effectively and what you could be doing better. We will work with you to bridge performance gaps and make sure you’re left with a platform that runs as smoothly as possible.
Most of our customers request our ServiceNow Health Check for one of three major reasons:
Unifii run our Health Check completely remotely, meaning there’s never any impact to your ServiceNow instance or internal operations whilst the process is taking place. This is key as it means your business can operate entirely as normal, with no disturbances until the check is complete. It involves us comparing the technical configuration and user journeys of your ServiceNow platform against best practice coding standards and platform configuration.
We will...
Identify minor issues before they can escalate
Fix any organisational or design errors
Accelerate upgrades
Recognise key areas for instance optimisation
New year or not, keeping your ServiceNow healthy and efficient is crucial to smooth business workflows and a productive team. Whether you’re tackling your own new year’s resolutions before considering a platform Health Check or want to cross the platform audit off the list first, a clear view of your current business processes and pain points will set up you up for a successful 2022, guaranteed.
Knowing that you are working in the best way possible means more time to better yourself in a personal sense – seems like a win-win to us.
Give your platform a re-start this year by getting in touch with us here.
-1700575738.svg){kind=icon}
.svg){kind=icon}
