Unifii's ServiceNow Apps: A Comprehensive Overview and Why Your Business Needs Them
Updated: 21st Dec, 2023
Unifii has harnessed expertise from consultants and past projects to create specialised ServiceNow apps. Explore the ServiceNow app store for our offerings, including Workload Management, Sales Management, and Integration Engine.
Why these ServiceNow apps can be a huge asset to your team
They add the ability to bring in new ServiceNow capabilities quickly; the apps have been tested and approved by ServiceNow, therefore delivery time is drastically reduced
They eliminate the need for complex procurement processes such as RFPs and new partner onboarding
Our applications are built to best practice standards, in a scalable manner with a quality framework
Each app goes through a recertification process to ensure it’s compatible with each new SN release, evolving with your instance
Keep reading for more explanation on what each of our applications does. You can also check out the apps page on our website.
3 Unifii apps you can find and utilise in ServiceNow App Store
Workload Management
Our latest release, your go-to tool for effective management and tracking of work cases from submission through to fulfilment, using automated workflows. Replacing shared mailboxes and unstructured processes, it helps your operational teams to streamline their work processes, with everything being clearly visible, trackable, and contained within one convenient space. No more switching around between your cluttered Excel sheets and chaotic emails.
The Workload Management application can provide huge business value, by allowing you to own and manage projects with ease, keep your team members in sync and even generate analytical insights. For customer-facing interactions, end-users will also have visibility into the progress of requests. Ultimately, this will lead to a more cohesive, clear way of working, with better communication between your office teams and customers.
We have two previous blog posts covering the WLM app in more detail, including our future plans for it - check them out here and here. For further information, please visit the ServiceNow App store here.
Sales Management
This tool gives you a simple way of tracking your sales process from prospecting through to resource management. We’ve often worked with customers who have historically only used limited functionality of large, overly-complex CRM systems. Expensive, sophisticated CRMs are simply not worth it if you won’t be utilising the product for everything it can do.
Unifii’s Sales Management application, instead, works seamlessly with your ServiceNow instance to track your key accounts, campaigns and opportunities throughout your sales pipeline and resourcing schedule. This means that your company pays for the features you actually need, and what you need only – goodbye unnecessary complications and wasted budget!
This app is all about minimising the time it takes to stand up new integrations, as this process is famous for being time-consuming and tedious. Within the application, we use a bespoke data model to provide a single point of management for your integrations, working natively within your ServiceNow instance. The integration process becomes smooth and efficient. With added enterprise features such as error correction and transaction replay, your team’s productivity, flexibility and time management will hugely improve.
Unifii have also incorporated a custom guided setup utilising the Service Portal, making configuring the app extremely easy and straight-forward.
We believe that having pre-packaged ServiceNow applications to help with specific business needs can be a game changer for organisations; we therefore are working on roadmap developments for our published apps, and have ideas for other innovative tools in the works.
Get in touch with one of the team to find out more and see what we could do for your business.
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