Unifii
ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.

IT Operations Management (ITOM)

Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed.

IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.

Customer Service Management (CSM)

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.

Strategic Portfolio Management

Utilise ServiceNow SPM to manage and analyse projects throughout your organisation. Empower you with total visibility to measure outcomes against your goals.

Security Operations

Enter ServiceNow's Security Operations suite, where cutting-edge technology meets unique capabilities to fortify your cyber resilience.

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

Insights & Resources

Overview

Insights & Resources

We want to empower you with useful content, all written by our talented team members! Discover what Unifii have been up to, find useful resources and tips for ServiceNow and sign up to our upcoming events.

Insights & Resources

Case Studies

Read about how we've helped enterprises like yours reach their business objectives. Our case studies cover the IT transformations of clients from a range of public sector, retail and financial services backgrounds.

Blogs

Unifii's blog posts are helpful resources full of tips, tricks and strategies. They can be useful whether you're going ahead with a ServiceNow implementation or are still browsing options.

eBooks

Our eBook library covers everything from ServiceNow resources through to thought leadership pieces. They enable you to make conscientious decisions, and typically discuss ideas and topics in more depth than our blog posts.

Events

Learn more about any upcoming virtual or in-person meetings happening at Unifii.

News

All the latest stories, guides and client wins happening at Unifii - read about what we're up to and for interesting updates within the ServiceNow space.

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Maximise the value of your IT systems with ServiceNow IT Business Management


With Unifii, you can utilise ServiceNow ITBM to analyse the performance of every aspect of your IT systems. Total visibility across everything from financial modelling to project delivery gives you the tools you need to measure outcomes against your goals.
Speak to a specialist
Implement effective technology

Build processes to complement your business goals

Through proactive implementation strategies and a system that enables you to plan for the future as well as learn from the past, we can help you grow your business with confidence.

Greater cost visibility

Allocate, track and effortlessly report on your organisation’s expenses with Financial Management

Improve application control

Application Portfolio Management allows you to align your application portfolio to your preferred architecture, driving application rationalisation

Gain insights to improve efficiency

Gain visibility into all your demand, resources and project portfolios with the Project Portfolio Management feature, ultimately improving productivity

Here’s how we helped Steven Terence from Manchester City Council

Unifii took the time to understand why MCC ICT needed an integrated PPM tool, why ServiceNow was chosen and what we wanted to achieve. They assisted us to arrange and deliver scoping workshops with various stakeholders and when necessary, shared their best practice knowledge and extensive experience implementing ServiceNow ITBM. Their advice and guidance was key to ensuring that the project achieved our aims and was delivered smoothly within agreed timescales by configuring the out of box product so that it would meet our needs. 

Steven Terence Head of PMO and Governance
MCC strengthens work efficiency & centralises resources through the power of cloud & ServiceNow

Frequently Asked Questions

Why do I need ServiceNow ITBM?

Information Technology Business Management (ITBM) is a set of applications and a cloud platform solution that aligns your IT investments with business processes. This allows you to strategically achieve your organisation's business objectives, with more of a focus on innovation.

Why ServiceNow for IT Business Management?

ServiceNow is one of the most adaptable business and employee management software platforms available. With an incredible number of workflow solutions, ITBM can help organisations deliver services faster and with end-to-end visibility.

Do I need to implement all the ITBM modules together?

No - Unifii can help your business create a maturity roadmap by looking at your current processes and data. Most customers tend to start off with Demand and/or Project Management.

Advice on how to evolve & adapt with you

Learn how our team can assist you in getting started and share best practises with you.

Meet our team

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform your processes with our educational resources.

Resources

See the possibilities by exploring your options with Unifii

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Book a strategy session