Finding the right ServiceNow partner isn't easy

Unifii aims to inspire from the inside, guiding our home-grown talent into successful and tenacious ServiceNow experts, ready to pick up your business challenges and turn them into successful outcomes.

All ServiceNow implementation partners differ, and it’s critical that your business chooses the right one specific to its needs. In order to unlock the full value of the Now Platform, we’ve put together a list of important steps to consider when comparing partners and deciding on the right one for you.

We've put a guide together on how to find the partner for your organisation, you can view this here.

ServiceNow supports organisations of all shapes and sizes. Even though the out-of-the-box solution is great, no system is perfectly aligned to your specific organisation. Working with a partner will ensure your solution is configured to your unique requirements inside.

As well as guaranteeing you’ll receive the best value for money, engaging a ServiceNow partner has a whole host of other benefits:

• Expert understanding

• Understanding of how to get stakeholder buy-in and support

• Strategic planning

• Internal training and enablement

• Regular platform reviews

ServiceNow verifies their partners based on criteria including CSAT scores, number of certified trainers and product implementation expertise (e.g. Customer Service Management, HR Service Delivery etc.).  The partner tiers range from registered up to Global Elite, so the stronger a company is in each area, the higher the tier is likely to be. Take a look at their track record, too: read up on the context of the company, how long they’ve been working with ServiceNow and particular clients, and their customer success stories. Asking for referrals might also be a useful way to gain maximum visibility before making a decision.

There are also specialist partners for certain aspects of the platform – for example, ServiceNow’s range of enterprise workflow apps which are designed to complement and extend the platform, or the ServiceNow Service portal.

Unifii has grown significantly over the last few years, and in doing so we have been able to bring in experts and set up Practise Leads for key areas including ITSM, HR, Customer Service, ITOM, ITAM, Portal and Sec Ops.