Overview

What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.

IT Operations Management

Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed.

Customer Service Management

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.

IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

IT Business Management

Utilise ServiceNow ITBM to analyse the performance of every aspect of your IT systems. Total visibility gives you the tools you need to measure outcomes against your goals.

What We Do

Overview

Service Overview

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

Service Overview

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

Insights & Resources

Overview

Insights & Resources

Discover what Unifii have been up to, find useful resources and tips for ServiceNow and upcoming events.

Insights & Resources

Case Studies

Read about how we've helped enterprises like yours reach their business objectives. Our case studies cover the IT transformations of clients from a range of public sector, retail and financial services backgrounds.

Blogs

Unifii's blog posts are helpful resources full of tips, tricks and strategies. They can be useful whether you're going ahead with a ServiceNow implementation or are still browsing options.

eBooks

Our eBook library covers everything from ServiceNow resources through to thought leadership pieces. They enable you to make conscientious decisions, and typically discuss ideas and topics in more depth than our blog posts.

Events

Learn more about any upcoming virtual or in-person meetings happening at Unifii.

News

All the latest stories, guides and client wins happening at Unifii - read about what we're up to and for interesting updates within the ServiceNow space.

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Deliver AI-powered self-service for employees and customers

Make it easy for employees to request products, services, and answers—any time, on any device. Learn how ServiceNow Request and Change Management can help: