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Workplace Service Delivery: return to work the smart (ServiceNow) way 

CIOs and employees the world over would agree that working life has changed drastically within the last two years. Before, a regimented 9-5/6 office structure was the norm, whereas hybrid or flexible working is what we’ve all now grown accustomed to. Many report increased productivity and a healthier work-life balance since working remotely during the pandemic; Forbes references a study by the University of Southampton, which found that 54% of participants felt that their work productivity had got higher for every hour they worked than it was before the pandemic. (Gaskell, 2022) Flexible working also means much less time and money wasted on commuting. For these reasons, the traditional working model no longer supports the workplace of the future. 

However, the fact remains that being with your colleagues in person at least some of the working week is invaluable. Being able to collaborate in person, meet new team members and have face-to-face meetings can make it easier to learn as well as boosting everyone’s morale and motivation in their respective roles. Of course, the return of office lunches, drinks and socials are appealing aspects of being back in the office! 

ServiceNow’s Workplace Service Delivery (WSD) product and Safe Workplace solutions have been recently updated to reflect the new and more progressive working landscape. The foundation and aim of WSD is to enable continued productivity, safety and effective employee communication under the future of hybrid working. Whether you now go into the office occasionally or are fully immersed back into the Monday-Friday swing, all employees deserve to feel reassured and prepared. 


Feel safe and supported 

  • Employee safety is always the priority – we continue to navigate the aftermath of a pandemic, so the health and safety of your team is paramount. A feature of WSD is the Safe Workplace Suite, which includes things like Contact Tracing, Vaccination Status verification, every aspect of your team’s safety can be monitored and standardised, to ensure everyone feels comfortable when they go in to work. 


Reserve various office space with Workplace Reservation Management 

  • Making bookings for important meetings or conferences, or even just a generic desk space, can be an admin nightmare. Workplace Reservation Management allows employees to search, reserve, modify and check-in for any workspace using seamless self-service. This makes it incredibly simple to take care of reservations in one consolidated calendar space, with the one-click reservation feature. Fighting for a decent desk space week after week need no longer be a thing, thanks to visual floor maps that show your office’s availability. 

  • Additionally, many enterprises have bases in various locations globally. While this is a brilliant asset to have, it can be tricky when organising company meetings or events that seek to involve all offices. Workplace Reservation Management’s new group reservation capabilities allow you to easily make bookings on behalf of other team members, or reserve workspaces across multiple locations at once.  


Significantly enhance employee communication with Case and Knowledge Management 

  • Adjusting back to office life would be considerably harder if enterprises still relied solely on manual umbrella tools such as email and phone calls. With Case and Knowledge Management, you can manage, prioritise and route all inquiries and requests through a single workspace, and fast access to relevant information with employee self-help. Simple dashboards allow you to report on, understand and improve HR services to make the most of your resources.  

ServiceNow’s ethos of digitised workflows and an increased focus on workplace agility ensures you continue to get the most out of your work. Even if you only return to the office occasionally or are fully back into the Monday-Friday swing, you deserve to feel reassured and prepared. 


Implementing Workplace Service Delivery for Buckinghamshire Council 

Unifii implemented ServiceNow’s Workplace Reservation Management application for Buckinghamshire Council to replace their legacy platform used for room booking. With Unifii’s help, they are now utilising the value of an integrated desk and room booking capability which has helped them massively with an uncomplicated return to the office. Reservation Management will make it easier for Buckinghamshire Council employees to reserve meeting rooms, conference rooms and desks, as well as request flexible and standard services available for those rooms, such as televisions and projectors. 

What works for one business might be very different to what works best for another when navigating the changing working landscape, and these differences can largely be down to industry, too. Whatever your company’s preferences, continuing to be  responsive to employee needs should always be the priority of an organisation. ServiceNow seeks to support the new hybrid workforce, and this will ensure happier and more productive employees moving forward post-Covid. 

For more information on how Unifii could potentially help and your free consultation, please get in touch with one of the team here




Gaskell, A., 2022. How Productive Have Remote Workers Been During Covid?. [online] Forbes. Available at: <> [Accessed 4 March 2022]. 


Written by

Wasan Talal


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